Job Details
- Job Title: Floor Supervisor (40 Hours)
- Company: Markham
- Location: Goldfields Mall, Welkom, Free State
- Job Type: Full-Time (40 Hours)
- Workplace: On-site
Job Description
Markham is looking for an enthusiastic and customer-focused Floor Supervisor to join its team at Goldfields Mall in Welkom. The successful candidate will support the store management team in leading daily store operations, driving sales performance, and delivering an exceptional customer shopping experience.
This role requires a motivated retail leader who can inspire team members, maintain high merchandising standards, achieve key performance indicators (KPIs), and ensure operational excellence in a fast-paced retail environment.
Key Responsibilities
- Support the store management team with the day-to-day running of the store.
- Lead and motivate the store team to achieve operational excellence.
- Deliver exceptional customer service through a customer-centric approach.
- Drive store performance by achieving key performance indicators (KPIs), including sales, turnover, rewards, new accounts, and visual merchandising standards.
- Allocate time effectively and manage multiple priorities in a fast-paced environment.
- Assist in implementing and maintaining merchandising and visual display standards.
- Foster a positive and motivated work environment.
- Ensure customer satisfaction by consistently executing the company’s customer service strategy.
- Support strategic sales planning and effective sales processes.
- Build strong customer relationships and promote customer value management.
- Maintain excellent store presentation and operational standards.
Minimum Requirements
Applicants should meet the following requirements:
- Grade 12 (Matric) certificate.
- Minimum of 3 years’ retail experience.
- At least 1 year of store leadership or supervisory experience.
- Strong leadership, interpersonal, and communication skills.
- Excellent customer service and relationship-building abilities.
- Ability to work independently and take initiative.
- Strong organisational and planning skills.
- Ability to multitask and perform well under pressure.
- High level of flexibility and adaptability to different customer needs and situations.
- Ability to work flexible hours based on business requirements.
- Strong attention to detail.
- Good verbal and written communication skills.
- Ability to manage the sales process and contribute to strategic sales planning.
Skills and Competencies
Successful candidates should demonstrate:
- Strong leadership and team management abilities.
- Customer-focused mindset.
- Excellent problem-solving and decision-making skills.
- Ability to motivate and develop team members.
- High energy, enthusiasm, and sense of urgency.
- Strong organisational and time management skills.
- Adaptability in a dynamic retail environment.
- Ability to build strong working relationships with colleagues and customers.
- Digital awareness and openness to new retail technologies.
- Self-awareness and willingness to learn from feedback.
- Commitment to achieving business goals and delivering outstanding customer experiences.