Sales and Service Consultant – Bultfontein
Job Details
- Company: Lesaka Technologies
- Position: Sales and Service Consultant
- Location: Bultfontein, Free State
- Industry: Financial Services
- Functional Area: Sales
- Job Type: Permanent
- Posted: 21 July 2026
- Closing Date: 31 July 2026
Important Application Requirement
Applicants must complete the compulsory online pre-screening assessment before submitting their application. Applications without a completed assessment may not be considered.
Job Description
The Sales and Service Consultant is responsible for acquiring and educating customers, driving sales, promoting digital migration and activating complementary products. The role involves providing excellent customer service, assisting with account servicing and origination, resolving customer queries and ensuring compliance with financial services regulations.
Key Responsibilities
Sales and Customer Service
- Convert identified leads into successful sales.
- Meet agreed sales targets.
- Acquire and retain customers through excellent service.
- Identify customer needs and recommend suitable products and services.
- Assist customers with account servicing and account origination.
- Issue cards and assist with customer queries.
- Drive digital migration and educate customers on digital and self-service channels.
- Prioritise customer activation during onboarding.
- Resolve customer queries efficiently and within agreed timelines.
- Prevent account closures by providing effective customer support.
Compliance and Risk
- Conduct customer verification and regulatory checks.
- Comply with FICA, POPIA, NCR and FAIS requirements.
- Follow Treating Customers Fairly (TCF) principles.
- Operate within the company’s code of conduct, policies and procedures.
- Identify and escalate matters outside the approved mandate.
- Help prevent operational losses by following compliance procedures.
Teamwork and Performance
- Work effectively as part of a team.
- Support the overall effectiveness and success of the team.
- Take accountability for personal performance and development.
- Complete role-specific training to improve knowledge and competencies.
- Adapt to changing business and customer needs.
Requirements
Minimum Qualification
- NQF Level 4 qualification.
Preferred Qualifications
- Relevant NQF Level 5 qualification as prescribed by the Financial Services Board.
- Regulatory Exam qualification.
- Recognised Business Diploma or Higher Certificate at NQF Level 6.
- Computer literacy, particularly Microsoft Office.
Experience
- 1–2 years’ related experience.
- FAIS experience required.
Key Skills and Attributes
- Strong customer service skills.
- Ability to handle upset customers professionally.
- Excellent communication and interpersonal skills.
- Strong sales and relationship-building abilities.
- Ability to work independently and as part of a team.
- High level of integrity and ethical conduct.
- Understanding of regulatory requirements.
- Ability to adapt to change.
- Strong accountability and personal development mindset.
- Ability to work towards ambitious sales targets.
Key Performance Measures
- Achievement of stipulated sales targets.
- Customer compliments and complaints.
- Compliance with regulatory requirements.
- Reduction of operational losses and customer attrition.