Community Advisor – Talent Pool- First National Bank (12-Months)
- Job Title: Community Advisor – Talent Pool
- Company: First National Bank (FNB) – FirstRand Group
- Location: Bloemfontein and surrounding communities, Free State
- Additional Location: Sannieshof
- Job Requisition ID: R53588
- Employment Type: 12-Month Hourly Rate Contract
- Project: Department of Home Affairs Initiative
- Closing Date: 31 October 2026
Job Overview
First National Bank (FNB) is inviting suitably qualified and customer-focused individuals to join its Community Advisor Talent Pool for the Bloemfontein Metro Cluster.
The successful applicants will be considered for upcoming opportunities within FNB branches across the Mangaung Metro region and surrounding communities.
The Community Advisor will assist customers with banking services, build strong client relationships, promote digital and self-service banking solutions, identify sales opportunities and provide appropriate financial solutions while ensuring compliance with banking policies and procedures.
Please note: This is a 12-month hourly rate contract linked to the Department of Home Affairs initiative.
Key Responsibilities
Build and maintain strong relationships with customers.
Deliver excellent customer service by understanding and responding to clients’ banking needs.
Explain banking processes and requirements clearly to customers.
Guide customers towards suitable banking platforms and digital self-service solutions.
Analyse customer information and recommend appropriate financial solutions.
Identify sales opportunities and contribute towards achieving sales targets.
Promote integrated financial solutions to meet customer needs.
Ensure compliance with banking policies, procedures and business guidelines.
Maintain accuracy and attention to detail when processing transactions.
Identify opportunities to optimise banking channels.
Support cost containment and reduction initiatives.
Manage risks associated with customer transactions and business decisions.
Deliver transactions above the required benchmark while maintaining exceptional customer service.
Demonstrate professionalism, empathy and ethical conduct.
Take responsibility for personal performance and career development.
Minimum Requirements and Qualifications
Applicants must have:
Grade 12 / Matric or an NQF Level 4 qualification.
1–3 years’ experience in customer-facing environments, service delivery or client support within financial services.
Preferred Qualification:
– NQF Level 5 Certificate in Banking, Business Administration, Customer Service or a related field recognised by FAIS.
Skills and Competencies
The ideal candidate should demonstrate:
Excellent communication and interpersonal skills.
Strong relationship-building abilities.
Customer service and client engagement skills.
Confidence in promoting digital and self-service banking solutions.
Sales and persuasive selling skills.
Ability to identify business opportunities.
Strong organisational and time-management skills.
Attention to detail and accuracy.
Problem-solving abilities.
Ability to understand and follow rules in a regulated environment.
Flexibility and adaptability.
Results-driven attitude and commitment to achieving targets.
Benefits and Opportunities
Successful candidates will have access to:
Opportunities to work within a dynamic team.
Personal and professional development.
A challenging working environment.
Opportunities to build customer relationships.
The chance to represent FNB and make a positive impact in the local community.
Employment Equity
All appointments will be made in line with FirstRand Group’s Employment Equity Plan. FNB supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be treated confidentially.