Branch Advisor – Talent Pool- First National Bank x1
- Job Title: Branch Advisor – Talent Pool
- Company: First National Bank (FNB) – FirstRand Group
- Location: Bloemfontein, Free State (Mangaung Region and surrounding communities)
- Job Requisition ID: R53584
- Employment Type: Future opportunities
- Date Posted: 3 days ago
- Closing Date: 15 November 2026
Job Overview
First National Bank (FNB) is inviting suitably qualified and customer-focused individuals to join its Branch Advisor Talent Pool in Bloemfontein.
Successful applicants will be considered for upcoming Branch Advisor opportunities across FNB branches within the Mangaung region and surrounding communities.
The Branch Advisor will be responsible for providing professional financial advice, assisting customers with banking solutions, building lasting client relationships and delivering excellent customer service while ensuring compliance with banking regulations and company standards.
Please note: This is a talent pool opportunity. Submission of an application does not guarantee immediate employment but allows FNB to consider your profile when suitable vacancies become available.
Key Responsibilities
Build and maintain long-term customer relationships to support client retention and business growth.
Provide excellent customer service and assist clients with their banking needs.
Guide customers towards the appropriate banking platforms and financial products.
Analyse customer information and recommend suitable financial solutions.
Provide financial advice in accordance with FAIS requirements.
Maintain accurate customer records and documentation.
Achieve individual and branch sales and service targets.
Manage customer leads, referrals and follow-ups within agreed turnaround times.
Ensure all customer interactions comply with FAIS, FICA and Treating Customers Fairly (TCF) principles.
Maintain up-to-date knowledge of banking products, services and industry developments.
Demonstrate professionalism, accountability and ethical conduct.
Assist customers with empathy while identifying opportunities to improve their banking experience.
Minimum Requirements and Qualifications
Applicants must have:
Grade 12 / Matric or an NQF Level 4 qualification.
1–3 years’ experience in a customer-facing environment, service delivery or client support within financial services.
Preferred Qualification:
– NQF Level 5 Certificate in Banking, Business Administration, Customer Service or a related field recognised by FAIS.
Skills and Competencies
The ideal candidate should possess:
Strong customer service and relationship management skills.
Understanding of FAIS, TCF and client-focused financial advice principles.
Excellent communication and interpersonal skills.
Persuasive selling and negotiation abilities.
Problem-solving and decision-making skills.
Strong planning and organisational abilities.
Attention to detail and compliance awareness.
Ability to work independently and as part of a team.
Flexibility and adaptability.
Results-driven attitude and ethical approach to customer service.
Benefits and Opportunities
Successful candidates will have access to:
Opportunities to build relationships within a dynamic team.
Personal and professional development.
A challenging and rewarding working environment.
Opportunities to make a positive impact in the local market.
Career growth opportunities within one of South Africa’s leading financial institutions.
Employment Equity
All appointments will be made in line with FirstRand Group’s Employment Equity Plan. FNB supports the recruitment and advancement of individuals with disabilities.