Close Menu
    Tuesday, April 21
    Grade 12 Jobs

    Client Relationship / Fleet Liaison (Bidvest Bank) X1

    2 Mins Read
    Client Relationship / Fleet Liaison

    Client Relationship / Fleet Liaison (Bidvest Bank) X1

    Job Overview – Client Relationship / Fleet Liaison (Bidvest Bank)

    • Location: Bloemfontein, Free State
    • Industry: Fleet Management / Leasing / Banking
    • Employment Type: Full-time

     Purpose of the Role

    To manage and build strong relationships with regional fleet customers while ensuring that all operational, contractual, and compliance-related obligations are met. The role focuses on customer service, revenue protection, operational efficiency, and adherence to Service Level Agreements (SLAs).

    Key Responsibilities

     Finance & Revenue Management

    • Ensure accurate billing of all leased units through monthly CIS checks.

    • Identify revenue-generating opportunities within existing customer contracts.

    • Reduce debtor aging—ensure no invoices exceed 60 days.

    • Ensure all GRVs are issued for outstanding invoices.

     Customer Centricity & Relationship Management

    • Deliver excellent customer service and maintain strong client relationships.

    • Ensure accurate, timely reporting in line with contract requirements.

    • Log customer engagements on CRM tools.

    • Conduct compulsory monthly business reviews.

    • Ensure 95% SLA achievement by engaging with internal teams.

    • Resolve escalated queries quickly and acknowledge all customer communication within 8 hours.

    • Maintain up-to-date customer information (KYC).

    • Resolve all customer queries and complaints within required timelines.

     Operational Excellence

    Vehicle Replacement & Fleet Operations

    • Manage the full Vehicle Replacement Program:

      • Timeous quoting and customer consultations.

      • Ensure correct asset specifications and accurate approvals.

      • Process quotes to procurement without delays.

    • Upload RFQs on the MS Teams tool.

    • Monitor and manage order status, vehicle ETA, and delivery.

    • Provide accurate quotes within a 5-day SLA.

    Contract & Utilization Management

    • Submit all reports on time.

    • Assist clients with fleet utilization and restructuring.

    • Facilitate ad-hoc requests.

    • Prevent STR extensions over 12 months.

    • Support internal teams (including MMU) with outstanding POs.

    Compliance & Licensing

    • Obtain BRN/Proxy documents quarterly.

    • Ensure all license discs are delivered before expiry.

    • Manage odometer readings and present monthly odo files for variable billing.

     Learning, Development & Team Contribution

    • Maintain an up-to-date Personal Development Plan (PDP).

    • Meet all training requirements.

    • Contribute positively to team goals and productivity.

    • Identify personal and operational training needs.

    • Promote employee satisfaction and engagement.

    Minimum Requirements

    Qualifications

    • Matric with fleet administrative experience (Essential).

    • Fleet Management Diploma (Ideal).

    • Marketing or Sales Diploma/Degree (Advantageous).

    Experience

    • 3–5 years’ experience in the Fleet industry, preferably in a Leasing environment.

    • Knowledge of the Road Traffic Act.

    • Prior client relationship management experience.

    APPLY NOW:

    ALSO SEE:

    Share.

    Related Posts