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    Chief Director: Provincial Intervention Ref No: 04/2025

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    Chief Director

    Chief Director: Provincial Intervention Reference No: 04/2025

    The Free State Office of the Premier plays a central role in strategic governance and provincial coordination. It supports the Premier in executing the mandate of responsive, accountable, and people-centred government. Through innovative and impactful programmes, the department strengthens intergovernmental relations, service delivery, and social cohesion in the province.

    The Chief Directorate: Provincial Intervention is tasked with leading government response mechanisms to community concerns, enhancing citizen engagement, and implementing turnaround strategies for improved service delivery. The unit also manages key platforms such as the Premier’s Hotline, Thusong Centres, and Community Development Worker (CDW) programmes.

    The department is seeking a results-driven, strategic leader to fill the position of Chief Director: Provincial Intervention, ensuring that the voices of communities translate into meaningful government action.

    Job Overview:

    • Job Title: Chief Director: Provincial Intervention
    • Company: Free State Office of the Premier
    • Location: Bloemfontein, Free State
    • Employment Type: Full-time | Permanent | Senior Management Service (SMS)

    Responsibilities:

    Intervention Services Management

    • Lead the Premier’s Intervention Services, including:

      • Oversight of Community Contact Services

      • Manage Provincial and Local Intervention Services

      • Provide research and technical support for responsive interventions

    Contact Centre & Hotline Oversight

    • Coordinate the Presidential Hotline and ensure integration within the provincial service environment

    • Oversee the Provincial Contact Centre, ensuring timely and efficient resolution of citizen queries

    Community Development Coordination

    • Manage the Community Development Workers (CDW) Programme

    • Supervise the effective operation of Thusong Service Centres across the Free State

    • Support integrated access to government services at community level

    Strategic Leadership & Governance

    • Develop and implement turnaround strategies to address service delivery challenges

    • Provide strategic advice to departments and stakeholders on intervention measures

    • Engage with public representatives and communities to understand service delivery blockages

    Budgeting & Human Resource Management

    • Oversee the budget as a Sub-programme Manager

    • Lead, mentor, and manage personnel in the component

    • Coordinate the development and review of job descriptions

    • Facilitate skills development and training interventions for staff

    • Drive performance management, organizational development, and team culture

    Qualifications:

    • A NQF Level 7 qualification as recognized by SAQA, preferably in Social Sciences or related fields

    • Minimum of 5 years’ senior managerial experience in a similar environment

    • Proven track record in developing and implementing turnaround strategies

    • Knowledge of relevant legislation and policies applicable to corporate reform and public sector engagement

    • Strong strategic thinking, analytical, and problem-solving capabilities

    • SMS Pre-entry Certificate is compulsory prior to appointment. (More info: NSG SMS Course)

    Benefits:

    • Annual Salary: R1 494 900 per annum (Level 14, all-inclusive package)

      • Includes basic salary, state contribution to Government Employee Pension Fund, and a flexible portion (may include car allowance, housing allowance, 13th cheque, and medical aid)

    • Appointment is subject to a Performance Agreement within 3 months

    • Mandatory disclosure of financial interests

    • Preference will be given to candidates promoting Employment Equity

    Application Process:

    • Closing Date: 12 September 2025 at 16:00

    • Applications must be submitted using the new Z83 form (available from any Public Service Department or DPSA Website)

    • Attach a comprehensive CV only (no certificates at this stage)

    • Submit by hand to:
      Room 7, Ground Floor, O.R. Tambo House, Bloemfontein
      Attention: Thabo Tsotetsi or Leanne Terblanche

    • Or send by email to: recruitment@fspremier.gov.za
      (Include Reference No: 04/2025 in the subject line)

    Enquiries:

    Ms. N. Tyali
    Acting DDG: Provincial Monitoring and Evaluation
    072 408 7322

    Note:

    • Shortlisted candidates will undergo a technical exercise and generic managerial competency assessment in line with DPSA guidelines

    • If no response is received within 4 months, please consider your application unsuccessful

    • The Department reserves the right not to fill the position

    • Late, faxed, or incomplete applications will not be accepted

    • Foreign qualifications must be evaluated by SAQA

    Also see: Chief Director: Government Communication Services 03/2025

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