Team Leader Standard Bank Sasolburg, Free State x1
Standard Bank Group is one of Africa’s largest financial services organisations, dedicated to driving Africa’s growth through innovative banking solutions and a client-focused approach. With a presence in 20 African countries, we deliver personal, private, business, and corporate banking services designed to meet diverse client needs. Our mission is to enable financial inclusion, build lasting relationships, and support economic growth through sustainable banking practices.
Job Overview:
- Job Title: Team Leader, Universal Banking
- Company: Standard Bank – Personal & Private Banking Division
- Location: Sasolburg, Free State, South Africa
- Employment Type: Full-time
Job Overview:
The Team Leader, Universal Banking will manage a team of Universal Bankers at designated Points of Representation (PORs), ensuring exceptional client experiences, compliance with product standards, and achievement of sales and service objectives. This role involves leading, motivating, and supporting front-line staff while ensuring adherence to banking processes and procedures.
Responsibilities:
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Lead and oversee a team of Universal Bankers to meet sales, service, and compliance targets.
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Ensure client satisfaction through quality service delivery.
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Implement and monitor banking processes and procedures.
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Support staff development and performance management.
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Collaborate with other departments to enhance branch operations.
Qualifications:
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NQF Level 5 qualification (FAIS aligned).
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3–4 years’ front-line banking experience, preferably in Personal & Private Banking.
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Strong knowledge of branch operations and interdepartmental functions.
Skills and Competencies:
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Behavioural: Adopting practical approaches, articulating information, challenging ideas, convincing people, exploring possibilities.
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Technical: Banking process & procedures, client acceptance & review, product knowledge, application & submission verification, processing.
Benefits:
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Competitive salary package.
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Opportunities for career progression within a leading African bank.
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Supportive and inclusive work culture.
Application Process:
Submit your application via the Standard Bank careers portal before closing date. For fraud-related concerns during recruitment, contact the Fraud line on +27 800 222 050 or email TransactionFraudOpsSA@standardbank.co.za.