Store Manager Cashbuild Rocklands, Free State X1

Job Overview: Store Manager (External Applications Only – Rocklands)

• Company: Cashbuild Limited
• Location: Rocklands, Free State
• Job Type: Full-time, Permanent

Cashbuild is seeking an experienced and business-focused Store Manager to lead one of its key retail operations. The Store Manager is responsible for driving profitable market share, ensuring operational excellence, managing staff, and maintaining compliance with company and legislative standards. This role requires strong leadership, retail management expertise, and the ability to guide a high-performing team while delivering exceptional customer service.

Job Description

The Store Manager will oversee all aspects of store operations, including sales growth, customer satisfaction, stock management, asset control, HR processes, safety compliance, and implementation of the Store and Divisional strategy. The role demands a hands-on leader who is results-oriented, organised, adaptable under pressure, and capable of maintaining high-performance standards across the store.

Minimum Requirements

• Grade 12 / Matric

• 3 years retail management experience, OR 5 years related retail experience

• Strong business acumen

• Ability to work under pressure

• Basic computer literacy

• Strong leadership and administrative skills

• Own transport (preferable) + valid driver’s licence

• Own cell phone

• Sound knowledge of Health & Safety (OHSA and relevant legislation)

• Strong Human Resources management capabilities

• High attention to detail

Key Performance Areas

1. Strategic Management

• Develop and implement a strategic store plan aligned with divisional objectives.

• Execute and update store business plans as required.

2. Grow & Protect Market Share

• Grow sales, transactions, and market share as per budget.

• Achieve sales targets and growth objectives.

• Manage loyalty programmes, charge cards, and 3rd-party credit.

• Develop action plans to counter competitor activity.

3. Customer Service

• Implement and monitor customer service strategies.

• Ensure effective delivery services.

• Grow the VIC and charge card customer base.

• Recommend range improvements to meet market needs.

4. Asset Control

• Manage and minimise shrinkage.

• Protect store assets (cash, stock, equipment).

• Manage store debtors.

• Implement physical security measures and updates.

5. Trade & Licensing

• Ensure all trade licences (where required) are updated and compliant.

6. Human Resource Management

• Manage staffing in line with company strategy.

• Ensure succession planning and career development.

• Maintain communication with the Store Employee Forum.

• Handle employee relations, training, and development.

7. Store Standards

• Conduct daily floor walks.

• Ensure housekeeping, merchandising, racking, and lighting meet company standards.

• Implement “ready for business” requirements.

8. Stock Management

• Manage ordering, receiving, damages, slow-moving and excess stock.

• Implement deranged/obsolete stock action plans.

9. Safety (OHSA) Compliance

• Ensure full compliance with OHSA and relevant legislation.

• Complete all required checklists.

• Appoint OHSA representatives.

• Investigate and report OHSA incidents.

10. Expense & Insurance Management

• Manage expenses according to the store’s financial model.

• Handle insurance claims, reporting, and documentation.

11. The CB Way

• Implement Cashbuild’s operating controls, discipline, and standards.

Core Competencies

Leadership

• Inspires and motivates staff

• Takes responsibility and encourages employee input

• Recognises and rewards good performance

Result-Oriented

• Sets clear goals

• Stays focused under pressure

• Finds solutions to overcome challenges

Planning

• Organises activities efficiently

• Sets priorities and realistic timelines

Delegating

• Assigns tasks clearly and effectively

• Provides structure and expectations

• Monitors progress of delegated work

Performing Under Pressure

• Maintains performance during high-pressure situations

• Handles setbacks professionally

Market Orientation

• Stays informed about market developments

• Understands competitor offerings

• Identifies business opportunities

Integrity

• Acts honestly, ethically, and with transparency

Accuracy

• Handles details carefully and consistently

• Checks work to prevent errors

Client Focus

• Responds to client needs

• Engages clients in a professional, helpful manner

Personal Development

• Seeks opportunities to grow

• Pursues training and feedback