Are you an experienced hospitality professional looking for an exciting opportunity in a breathtaking natural setting? Amanzi Private Game Reserve, located in the Free State, is currently seeking a Reservationist to join our dynamic team. This permanent, full-time position offers a unique chance to be part of a prestigious game lodge, ensuring excellent guest experiences while maximizing revenue potential.
About Amanzi Private Game Reserve
Amanzi Private Game Reserve is a luxurious retreat set in the heart of the Free State. Known for its beautiful landscapes, abundant wildlife, and world-class service, Amanzi offers an unforgettable experience for guests seeking adventure, relaxation, and nature. As a Reservationist, you will be the first point of contact for guests, ensuring smooth and efficient bookings while maintaining high customer service standards.
Key Responsibilities of the Reservationist
As a Reservationist at Amanzi Private Game Reserve, your role will include:
Guest Relations & Communication
- Serving as a professional and friendly first point of contact for all guests.
- Ensuring guests receive accurate information about tariffs, facilities, and current lodge activities.
- Handling guest enquiries, requests, and reservations efficiently, responding within 24 hours.
- Liaising with all departments to communicate guest requirements and special requests.
- Maintaining relationships with regular guests to encourage repeat visits.
- Using a polite and professional telephone manner when assisting guests.
Reservations & Revenue Management
- Handling bookings through various distribution channels, including Semper and POS.
- Ensuring that accommodation and venues are sold in a way that maximizes revenue while meeting guest expectations.
- Negotiating with clients to secure bookings at optimal rates.
- Maintaining an accurate and up-to-date reservations database for clients, agencies, and companies.
- Checking all reservation correspondence daily to maintain accuracy.
Operations & Coordination
- Following all front office and reception procedures.
- Attending meetings, appraisals, training, and events as required.
- Working in shifts according to a rotational schedule based on business demands.
- Assisting in other areas of the lodge as requested by management.
Required Skills & Qualifications
To qualify for this exciting opportunity, candidates must possess:
- A Diploma/Degree in Hospitality or Management.
- Fluency in English and Afrikaans (a third language is advantageous).
- At least five years of experience in front office operations within a four- or five-star hotel.
- Proficiency in Microsoft Word and Excel.
- A well-presented, friendly, and professional demeanor.
- Excellent attention to detail and strong organizational skills.
- The ability to work remotely with single live-in accommodation provided.
Key Competencies
The ideal candidate will exhibit the following competencies:
- Commitment – Dedicated to delivering top-tier guest experiences.
- Customer Service – Ability to build rapport and ensure customer satisfaction.
- Teamwork – Works effectively with colleagues to achieve common goals.
- Open Communication – Ability to communicate clearly and professionally.
- Confidence – A self-assured approach when handling guests and bookings.
- Initiative – Proactively solves problems and takes action when needed.
- Flexibility – Adapts to changing business demands and guest requirements.
Salary & Benefits
- Market-related salary – Competitive compensation based on experience.
- Single live-in accommodation – Enjoy the beauty of nature while working remotely.
- Work in a stunning game reserve – Experience nature while growing your career.
- Career growth – Become part of a reputable hospitality brand with career development opportunities.
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Why Join Amanzi Private Game Reserve?
At Amanzi Private Game Reserve, we pride ourselves on delivering world-class hospitality in a breathtaking setting. As a Reservationist, you will play a key role in ensuring seamless guest experiences while also working in an environment that values teamwork, professionalism, and excellence in service.
This is a fantastic opportunity for a hospitality professional looking to grow their career in a luxury lodge environment while enjoying the natural beauty of the Free State.
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How to Apply
If you meet the qualifications and are excited about this Reservationist Job Opportunity at Amanzi Private Game Reserve, apply today.
- Apply now through our application portal or send your CV to [HR Email] with the subject line: Application for Reservationist – Amanzi Game Reserve.
- Application Deadline: Open until filled.
- Location: Free State, South Africa
We look forward to welcoming you to our team.
The Reservationist Job Opportunity at Amanzi Private Game Reserve is an excellent chance for a skilled hospitality professional to work in a breathtaking game lodge environment. With a strong focus on guest satisfaction, revenue management, and operational efficiency, this role is perfect for someone who is organized, detail-oriented, and passionate about delivering top-tier service.