Render Employee Wellness Programme and Primary Health Care Services ( 36 Months)
Tender Details
Tender Title: Appointment of a Service Provider to Render Employee Wellness Programme and Primary Health Care Services for the Office of the Public Service Commission (OPSC) for 36 Months
Tender Number: OPSC 001/26
Department: Office of the Public Service Commission
Tender Type: Request for Proposal (RFP)
Location: National — Pretoria and all nine provincial offices
Contract Duration: 36 months
Tender Category: Employee Assistance Programmes (EAP), Employee Wellness, Medical Services, Occupational Health and Safety, Professional Services
Closing Date: Friday, 6 November 2026
Closing Time: 11:00
Briefing Session: No briefing session indicated
Place of Service: 536 Francis Baard Street, Arcadia, Pretoria, 0083
Enquiries Contact: Emily Rampedi
Email: EMILYR@OPSC.GOV.ZA
Telephone: 012 352 1158
Tender Description
The Office of the Public Service Commission invites suitably qualified service providers to deliver an Employee Wellness Programme (EWP) and Primary Health Care Services (PHCS) for a period of 36 months.
The appointed service provider will be responsible for promoting employee wellbeing, providing counselling and crisis support, conducting health screenings, delivering wellness education and facilitating access to professional healthcare services.
The programme is intended to support employees’ physical, psychological, social and financial wellbeing across the OPSC’s national and provincial offices.
Scope of Work
The successful service provider will be expected to deliver the following services.
A. Employee Assistance and Counselling Services
Provide a 24-hour, seven-day-a-week, year-round telephone counselling service.
Offer multilingual counselling and employee assistance.
Provide face-to-face counselling and referrals to suitable professionals.
Facilitate trauma debriefing following critical incidents.
Operate a help desk for case referrals, follow-ups and resolution.
Provide confidential psychosocial support to eligible employees and beneficiaries.
B. Life Management Services
Provide telephonic legal guidance.
Offer financial counselling and debt-management assistance.
Conduct family-care workshops.
Assist employees with personal and work-related challenges affecting their wellbeing.
C. Primary Health Care Services
Operate an onsite health clinic at the Pretoria office according to the tender’s specified schedule.
Conduct blood pressure, blood glucose, haemoglobin, urine and pregnancy screenings.
Provide body mass index (BMI) assessments.
Conduct tuberculosis (TB) screening and HIV counselling and testing.
Provide family-planning services.
Conduct relevant cancer-awareness and screening activities according to applicable clinical guidelines.
D. Health Promotion and Education
Conduct regular employee wellness workshops and awareness campaigns.
Distribute branded health education materials.
Provide health alerts and preventative health information.
Promote healthy lifestyle choices and early identification of health risks.
E. HIV/AIDS, STI and TB Programme
Facilitate screening programmes.
Train peer educators.
Assist employees with medical scheme enrolment where required.
Provide confidential analysis of programme trends and utilisation.
F. Health Risk Assessments
Conduct scheduled health risk assessments and clinical screenings.
Provide employees with personalised health reports.
Make a digital wellness platform available for employee access and wellness tracking.
G. Programme Administration and Reporting
Appoint a dedicated account manager.
Provide quarterly and annual performance reports.
Conduct programme benchmarking and cost-benefit analysis.
Monitor service utilisation and identify emerging wellness risks.
Maintain a formal complaints-handling and resolution process.
Requirements
A. Business and Compliance Requirements
Interested service providers should verify that they meet the following requirements specified in the tender notice and supplied summary:
Registration on the Central Supplier Database (CSD).
Valid tax compliance PIN.
Completed Standard Bidding Documents, including SBD 4 and SBD 6.1, as required.
Proof of membership of the Employee Assistance Professionals Association of South Africa (EAPA-SA).
Compliance with the Protection of Personal Information Act (POPIA).
Ability to deliver services across all nine provinces.
Submission of pricing in the prescribed format, including Annexure 6, where required.
B. Professional Qualifications and Registrations
The service provider must demonstrate access to suitably qualified and registered professionals, as applicable to their roles:
Psychologists registered with the Health Professions Council of South Africa (HPCSA).
Social workers registered with the South African Council for Social Service Professions (SACSSP).
Nurses registered with the South African Nursing Council (SANC).
Registered medical doctors.
Qualified counsellors and other relevant wellness professionals.
Occupational therapists and physiotherapists where required.
All practitioners must maintain valid professional registrations and work within their authorised scope of practice.
C. Project Management Requirements
A dedicated project manager with at least three years of experience managing occupational health or employee wellness contracts.
Experience implementing wellness programmes and coordinating multidisciplinary professionals.
Ability to analyse service-utilisation data and identify employee wellness risks.
Strong stakeholder communication and reporting skills.
Experience monitoring programme performance and resolving service delivery issues.
D. Technical and Operational Requirements
The service provider should demonstrate the ability to:
Operate a toll-free employee assistance line around the clock.
Maintain a maximum telephone waiting time of two minutes, as specified in the supplied summary.
Provide multilingual access and follow up on cases through to resolution.
Arrange face-to-face referrals near employees’ residences or workplaces.
Supply the necessary clinical equipment, diagnostic tools and consumables.
Dispose of clinical waste in accordance with applicable regulations.
Implement an online wellness platform with service-utilisation tracking.
Protect employee health information and maintain strict confidentiality.
Provide consistent services at the national office and provincial locations.
Contract Duration and Pricing
Contract Period: 36 months.
Pricing Structure: The supplied summary indicates a fixed transaction-fee model covering the required services over the contract period.
Pricing Submission: Complete the prescribed pricing schedule, including Annexure 6, where applicable.
Tenderers should examine the official pricing schedule carefully to understand the required fee structure, service inclusions and any other cost conditions.
Tender Evaluation Considerations
The supplied summary highlights the importance of demonstrating:
Relevant employee wellness and primary healthcare experience.
Professional registrations and appropriate clinical capacity.
National service delivery capability.
Compliance with statutory and procurement requirements.
A suitable project management structure.
A clear, transparent and compliant pricing proposal.
Evidence of previous contracts or client references where requested.
The official tender documents must be consulted for the complete evaluation criteria and applicable preference-point system.
Submission Checklist
Before submitting the proposal, ensure that you have checked the official tender documents for the following:
Enquiries and Contact Information
Contact Person: Emily Rampedi
Email: EMILYR@OPSC.GOV.ZA
Telephone: 012 352 1158
Physical Address: 536 Francis Baard Street, Arcadia, Pretoria, 0083.
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