Store Manager – Clicks Bothaville X1
Job Details
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Position: Store Manager
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Company: Clicks Group
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Location: Bothaville, Free State
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Industry: Wholesale & Retail Trade
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Job Category: Retail Operations
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Contract Type: Permanent
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Remuneration: Market Related
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EE Position: Yes
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Listing Reference: click_023512
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Apply By: 11 February 2026
Job Overview
The Store Manager is responsible for leading and managing the overall operations of the Clicks store in Bothaville. The role focuses on driving sales and profitability, maintaining high standards of service excellence, ensuring compliance, and managing all aspects of store operations including staffing, stock control, merchandising, customer service, and administration.
The Store Manager will lead a diverse team to achieve financial and operational targets while maintaining the brand’s image and customer experience standards.
Job Description
Financial Performance & Sales
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Drive and maximize store sales and profitability
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Track daily sales targets and implement weekly/monthly sales plans
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Take proactive actions to achieve financial goals
Operational Management
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Manage all store operational activities including expenses, stock control, shrinkage, housekeeping, and administration
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Ensure compliance with company policies and procedures
Merchandising & Visual Standards
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Oversee in-store visual merchandising execution
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Ensure promotional standards and store presentation meet brand requirements
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Maintain store appearance aligned with Clicks brand image
People Leadership & Development
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Lead, manage, and develop store staff to ensure high performance
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Conduct recruitment, training, performance management, and staff development
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Build a capable team to meet current and future business needs
Staff Scheduling & Labour Management
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Schedule staff according to labour policy and labour model
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Ensure all departments are adequately staffed
Administration & HR Compliance
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Ensure accurate and timely administration including time & attendance records
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Submit required reports and employee records to HR
Customer Service & Loyalty
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Implement customer service initiatives and corrective actions
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Drive customer satisfaction, loyalty, and Clicks Club Card participation
Stakeholder Management
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Maintain strong relationships with stakeholders including centre management, suppliers, and distribution centres
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Capitalize on opportunities and support business objectives
Market & Competitor Awareness
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Monitor customer trends, local competitors, and market opportunities
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Use insights to improve sales and service delivery
Team Integration
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Ensure collaboration and cohesion between store, pharmacy, and clinic teams
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Promote integrated customer experience
Knowledge Required
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Financial management principles and analysis
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Retail/FMCG merchandising and promotions
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Stock, cost, risk, and compliance management
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Customer service excellence
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Labour legislation and industrial relations
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Competency-based interviewing
Skills Required
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Strong managerial and leadership skills
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Target-driven and results-focused
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Planning and organizing abilities
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Problem-solving skills
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Strong customer orientation
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Excellent communication
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Computer literacy
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Strong financial acumen
Core Competencies
Essential
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Leading and Supervising
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Planning and Organising
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Delivering Results and Meeting Customer Expectations
Desirable
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Entrepreneurial and Commercial Thinking
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Deciding and Initiating Action
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Working with People
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Analysing
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Coping with Pressure and Setbacks
Minimum Requirements
Experience
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Minimum 5 years’ experience in store management within retail/FMCG
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Experience in a store with annual turnover of at least R50 million
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Extensive people management experience
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Financial management experience (budgets, P&L, financial ratios)
Education
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Grade 12 (Maths 50% and English 50%)
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B Degree or Diploma (Retail / Finance management, pharmacy or related) — essential for external applicants