Store Manager – Clicks Bothaville X1
Job Details
Position: Store Manager
Company: Clicks Group
Location: Bothaville, Free State
Industry: Wholesale & Retail Trade
Job Category: Retail Operations
Contract Type: Permanent
Remuneration: Market Related
EE Position: Yes
Listing Reference: click_023512
Apply By: 11 February 2026
Job Overview
The Store Manager is responsible for leading and managing the overall operations of the Clicks store in Bothaville. The role focuses on driving sales and profitability, maintaining high standards of service excellence, ensuring compliance, and managing all aspects of store operations including staffing, stock control, merchandising, customer service, and administration.
The Store Manager will lead a diverse team to achieve financial and operational targets while maintaining the brand’s image and customer experience standards.
Job Description
Financial Performance & Sales
Drive and maximize store sales and profitability
Track daily sales targets and implement weekly/monthly sales plans
Take proactive actions to achieve financial goals
Operational Management
Manage all store operational activities including expenses, stock control, shrinkage, housekeeping, and administration
Ensure compliance with company policies and procedures
Merchandising & Visual Standards
Oversee in-store visual merchandising execution
Ensure promotional standards and store presentation meet brand requirements
Maintain store appearance aligned with Clicks brand image
People Leadership & Development
Lead, manage, and develop store staff to ensure high performance
Conduct recruitment, training, performance management, and staff development
Build a capable team to meet current and future business needs
Staff Scheduling & Labour Management
Schedule staff according to labour policy and labour model
Ensure all departments are adequately staffed
Administration & HR Compliance
Ensure accurate and timely administration including time & attendance records
Submit required reports and employee records to HR
Customer Service & Loyalty
Implement customer service initiatives and corrective actions
Drive customer satisfaction, loyalty, and Clicks Club Card participation
Stakeholder Management
Maintain strong relationships with stakeholders including centre management, suppliers, and distribution centres
Capitalize on opportunities and support business objectives
Market & Competitor Awareness
Monitor customer trends, local competitors, and market opportunities
Use insights to improve sales and service delivery
Team Integration
Ensure collaboration and cohesion between store, pharmacy, and clinic teams
Promote integrated customer experience
Knowledge Required
Financial management principles and analysis
Retail/FMCG merchandising and promotions
Stock, cost, risk, and compliance management
Customer service excellence
Labour legislation and industrial relations
Competency-based interviewing
Skills Required
Strong managerial and leadership skills
Target-driven and results-focused
Planning and organizing abilities
Problem-solving skills
Strong customer orientation
Excellent communication
Computer literacy
Strong financial acumen
Core Competencies
Essential
Leading and Supervising
Planning and Organising
Delivering Results and Meeting Customer Expectations
Desirable
Entrepreneurial and Commercial Thinking
Deciding and Initiating Action
Working with People
Analysing
Coping with Pressure and Setbacks
Minimum Requirements
Experience
Minimum 5 years’ experience in store management within retail/FMCG
Experience in a store with annual turnover of at least R50 million
Extensive people management experience
Financial management experience (budgets, P&L, financial ratios)
Education
Grade 12 (Maths 50% and English 50%)
B Degree or Diploma (Retail / Finance management, pharmacy or related) — essential for external applicants