Branch Manager:Fidelity Services Group welkom X1
Job Details
Position: Branch Manager
Company: Fidelity Services Group (Fidelity Cash Solutions)
Location: Welkom, Free State
Employment Type: Permanent
Posted: 16 January 2026
Closing Date: 27 February 2026
Division: Fidelity Cash Solutions
Business Unit: Welkom
Experience Level: Mid–Senior
Industry: Security and Investigations
Functional Area: Other
Job Overview
The Branch Manager is responsible for the effective and efficient daily operations of the Welkom CIT branch, ensuring that all security and client service requirements are met in line with company standards and contractual obligations.
The role is leadership-focused and requires strong planning, management, communication, and client liaison skills. The successful candidate will ensure that security services are delivered professionally, staff performance is maintained, and that client relationships are managed effectively.
Job Description
Operational Management
Ensure all branch operations run smoothly and efficiently
Ensure compliance with all site-specific security requirements
Maintain high service levels and operational standards
Client Relationship Management
Build and maintain strong relationships with clients
Ensure contractual requirements are met and service levels are consistently achieved
Recommend improvements to client security services as needed
Staff Management
Ensure security staff maintain required performance standards
Provide leadership, supervision, and performance management
Manage staffing needs, scheduling, and operational deployment
Administration & Reporting
Manage branch administration and documentation
Submit weekly/monthly incident and general reports to senior management
Liaise daily with executive management on operational issues
Quality & Compliance
Ensure compliance with ISO 9001:2008 Quality Management requirements
Maintain high standards of operational and administrative control
Minimum Requirements
Matric certificate
PSIRA Grade A registration and accreditation
Minimum 5 years’ experience in the security industry
Working knowledge of ISO 9001:2008 Quality Management
People management experience
Strong administration, interpersonal communication, and client liaison skills
Strong planning, leadership, and organizational skills
Computer literacy (Microsoft Office)
Valid driver’s license and own reliable transport
Must live within reasonable distance or be willing to relocate
Core Competencies & Personal Attributes
Competencies
Planning
Leadership
Organisational skills
Control
Attributes
Strong interpersonal skills
Excellent communication
Customer-focused mindset
Analytical and critical thinking
Team player