Policy Administration Clerk x1
- Job Title: Policy Administration Clerk (Agri Crop)
- Location: Bloemfontein, Free State
- Industry: Insurance / Agriculture x
- Job Type: Permanent
- Company: Sanlam (Santam Agriculture Crop)
- Company Rating: 3.9 out of 5 stars
Job Purpose:
To ensure the accurate receival, capturing, and processing of signed policy documents related to agricultural crop insurance. This includes managing policy amendments, handling enquiries, and supporting internal teams and intermediaries with policy-related administration. The role plays a key part in ensuring policy compliance and system accuracy.
Key Responsibilities:
Policy Administration
Collect and capture signed policy documents from intermediaries
Track and manage outstanding or incomplete documentation
Address policy discrepancies and missing signatures
Process policy amendments and updates in Guidewire system
Verify policy data and related documentation
Register and note cessions on applicable policies
Create policies for acceptance and testing
Add farm numbers and relevant policy information
Communication & Support
Handle enquiries from intermediaries and Agri personnel
Distribute policy documents to relevant stakeholders
Provide training and support to other Policy Clerks
Manage and respond to Support and Distribution email communications
Act as liaison between internal teams and external intermediaries
General Office & Systems Admin
Perform general administrative tasks related to policy processing
Ensure policy systems are accurately maintained
Maintain digital and physical filing for easy access and compliance
Minimum Educational Requirements:
Higher Certificate (Required)
Diploma or Degree in Agriculture (Preferred)
Minimum Experience Requirements:
| Experience Area | Requirement |
|---|---|
| Insurance Policy Administration | 1–2 years (Advantageous) |
| Insurance Environment | Experience recommended |
| Agriculture / Agri-Insurance Sector | Background beneficial but not mandatory |
Required Skills & Competencies:
| Skill / Attribute | Requirement Description |
|---|---|
| Computer Literacy | Proficient in MS Excel, Word, Outlook |
| Communication (English & Afrikaans) | Strong verbal and written communication |
| Planning & Organisation | Ability to manage multiple priorities effectively |
| Client Service Orientation | Friendly, professional, and helpful |
| Attention to Detail | High accuracy in policy capturing |
| Flexibility & Adaptability | Ability to handle pressure and shifting demands |
| Team Collaboration | Strong team player |
| Professional Conduct | Polite, presentable, and confidential |
Languages Required:
English – Fluent
Afrikaans – Fluent
About the Company:
Santam, part of the Sanlam Group, is South Africa’s leading general insurer, offering cover to individuals, businesses, and institutions, including 80 of the Top 100 companies on the JSE. Santam operates across Africa and Asia, delivering peace of mind through professional, ethical, and customer-focused insurance services.
The company promotes diversity, inclusion, and equal opportunity, and supports applicants of all backgrounds, including persons with disabilities and neurodiverse candidates.
Why Join Santam?
Stable, permanent position in a reputable insurance group
Opportunity to grow within the agricultural insurance sector
Diverse, inclusive, and people-oriented workplace
Be part of shaping the future of insurance in Southern Africa