Officer Revenue & Credit – SPU, Munic T12
Job Details
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Job Title: Officer Revenue & Credit – SPU, Munic
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Listing Reference: eskom_002948
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Job Category: Accounting / Auditing
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Industry: Electricity, Energy & Water Supply
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Location: Bloemfontein (Central East Cluster)
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Contract: Permanent
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Remuneration: Market Related
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EE Position: No
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Apply By: 6 February 2026
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Position Grade: T12
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Department: Finance – Revenue & Credit Management
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Business Unit: Central East Cluster – Bloemfontein Area
Job Overview
The Officer Revenue & Credit is responsible for managing revenue and credit processes for municipal and LPU (Large Power User) customers within a defined geographic area. The role includes customer service management, debt collection, supporting revenue cycle sub-processes, and ensuring accurate customer data and billing. The position also involves supervising revenue-related operations, handling generic service activities, and building strong customer relationships through proactive interventions
Purpose of the Role
To manage sales, customer service, and credit-related revenue processes for municipalities and LPU customers, ensuring efficient debt collection, accurate billing, and strong customer service delivery.
Key Responsibilities
Revenue & Credit Management
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Manage revenue and credit processes for Municipal and LPU customers.
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Collect overdue live debt through effective credit management.
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Ensure accurate customer data and billing processes.
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Monitor vending and prepaid activities.
Customer Service & Relationship Management
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Handle generic customer service activities and interface services.
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Build and maintain relationships with customers through proactive interventions.
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Provide support to revenue cycle value chain sub-processes.
Operational & Technical Support
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Manage metering and measurement-related tasks.
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Monitor quotations and connection services.
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Support low voltage maintenance and fault repair operations where required.
Supervision & Administration
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General supervision of revenue-related operations.
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Ensure compliance with credit management policies and directives.
Minimum Requirements
Qualifications
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National Diploma in:
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Business Management
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Business Administration
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Business Studies
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Commerce
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Finance
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Economics
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Accounting
(NQF6 with 240 credits)
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Experience
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Minimum 3 years’ experience in finance, customer services, credit or debt management.
Skills & Competencies
Behavioral
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Integrity, honesty, trustworthiness, professionalism
Leadership
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Team player, motivating teams, coaching and mentoring
Knowledge
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Revenue value chain processes
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Customer relationship management
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Debt Relief (Circular 124)
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IRFA
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Budgeting and planning
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Metering and billing processes
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Credit management policy/directive
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Contract management
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Operating regulations for high/low voltage systems
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Applicable safety training
Skills
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Valid driver’s licence
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Strong communication skills
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Planning and control
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Problem-solving
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Computer literacy
Additional Notes
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Eskom supports equality, employment equity, and diversity.
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Preference may be given to candidates from under-represented groups.
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Eskom reserves the right not to make an appointment.
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Candidates with disabilities are encouraged to apply.
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Eskom is a smoke-free workplace.