Officer Revenue & Credit – SPU, Munic T12
Job Details
Job Title: Officer Revenue & Credit – SPU, Munic
Listing Reference: eskom_002948
Job Category: Accounting / Auditing
Industry: Electricity, Energy & Water Supply
Location: Bloemfontein (Central East Cluster)
Contract: Permanent
Remuneration: Market Related
EE Position: No
Apply By: 6 February 2026
Position Grade: T12
Department: Finance – Revenue & Credit Management
Business Unit: Central East Cluster – Bloemfontein Area
Job Overview
The Officer Revenue & Credit is responsible for managing revenue and credit processes for municipal and LPU (Large Power User) customers within a defined geographic area. The role includes customer service management, debt collection, supporting revenue cycle sub-processes, and ensuring accurate customer data and billing. The position also involves supervising revenue-related operations, handling generic service activities, and building strong customer relationships through proactive interventions
Purpose of the Role
To manage sales, customer service, and credit-related revenue processes for municipalities and LPU customers, ensuring efficient debt collection, accurate billing, and strong customer service delivery.
Key Responsibilities
Revenue & Credit Management
Manage revenue and credit processes for Municipal and LPU customers.
Collect overdue live debt through effective credit management.
Ensure accurate customer data and billing processes.
Monitor vending and prepaid activities.
Customer Service & Relationship Management
Handle generic customer service activities and interface services.
Build and maintain relationships with customers through proactive interventions.
Provide support to revenue cycle value chain sub-processes.
Operational & Technical Support
Manage metering and measurement-related tasks.
Monitor quotations and connection services.
Support low voltage maintenance and fault repair operations where required.
Supervision & Administration
General supervision of revenue-related operations.
Ensure compliance with credit management policies and directives.
Minimum Requirements
Qualifications
National Diploma in:
Business Management
Business Administration
Business Studies
Commerce
Finance
Economics
Accounting
(NQF6 with 240 credits)
Experience
Minimum 3 years’ experience in finance, customer services, credit or debt management.
Skills & Competencies
Behavioral
Integrity, honesty, trustworthiness, professionalism
Leadership
Team player, motivating teams, coaching and mentoring
Knowledge
Revenue value chain processes
Customer relationship management
Debt Relief (Circular 124)
IRFA
Budgeting and planning
Metering and billing processes
Credit management policy/directive
Contract management
Operating regulations for high/low voltage systems
Applicable safety training
Skills
Valid driver’s licence
Strong communication skills
Planning and control
Problem-solving
Computer literacy
Additional Notes
Eskom supports equality, employment equity, and diversity.
Preference may be given to candidates from under-represented groups.
Eskom reserves the right not to make an appointment.
Candidates with disabilities are encouraged to apply.
Eskom is a smoke-free workplace.