Liquor Store Manager(Pick n Pay) x1
- Role: Liquor Store Manager
- Company: Pick n Pay Retailers (Pty) Ltd
- Location: Bloemfontein, Free State
- Industry: Retail / FMCG
- Type: Permanent, Full-Time
Overall Purpose
To manage the liquor department/store by overseeing merchandising, people, systems, customer service, finance, and health & safety. The manager must ensure compliance with standards, deliver sales targets, manage stock effectively, and lead a productive team.
Minimum Requirements
Matric / Grade 12
2+ years supervisory experience
Experience in a wine/liquor department or general department management
Strong communication and customer focus
Ability to plan, organize, follow up, and manage performance
Business-minded and target-driven
Key Competencies
Ability to achieve results through others
Planning and organising
Adherence to standards and policies
Strong customer orientation
Clear communication and active listening
Business sense and problem-solving ability
Key Responsibilities
1. Merchandising Management
Implement planograms correctly
Rotate stock on sales floor and backup area
Maintain merchandising, cleanliness, and promotional standards
Represent all stock on the floor
Report persistent stock issues
Follow health & safety policies
Communicate customer needs to demand planning
2. Systems Management
Perform gap scans for out-of-stocks
Identify, count, and record overstocks/understocks
Use SAP to pull reports, process IDTs, record reduced-to-clear
Action electronic communications daily
3. Customer Service Management
Handle customer complaints and special requests
Provide product advice
4. People Management & Development
Evaluate performance against objectives
Provide input into staff scheduling
Communicate store and department results
Motivate staff
Identify training needs and coach the team
5. Finance & Administration
Maintain equipment in working order
Ensure general maintenance standards
Control departmental expenses
Investigate budget variances
Monitor waste and ensure proper waste procedures