Liquor Store Manager(Pick n Pay) x1
- Role: Liquor Store Manager
- Company: Pick n Pay Retailers (Pty) Ltd
- Location: Bloemfontein, Free State
- Industry: Retail / FMCG
- Type: Permanent, Full-Time
Overall Purpose
To manage the liquor department/store by overseeing merchandising, people, systems, customer service, finance, and health & safety. The manager must ensure compliance with standards, deliver sales targets, manage stock effectively, and lead a productive team.
Minimum Requirements
-
Matric / Grade 12
-
2+ years supervisory experience
-
Experience in a wine/liquor department or general department management
-
Strong communication and customer focus
-
Ability to plan, organize, follow up, and manage performance
-
Business-minded and target-driven
Key Competencies
-
Ability to achieve results through others
-
Planning and organising
-
Adherence to standards and policies
-
Strong customer orientation
-
Clear communication and active listening
-
Business sense and problem-solving ability
Key Responsibilities
1. Merchandising Management
-
Implement planograms correctly
-
Rotate stock on sales floor and backup area
-
Maintain merchandising, cleanliness, and promotional standards
-
Represent all stock on the floor
-
Report persistent stock issues
-
Follow health & safety policies
-
Communicate customer needs to demand planning
2. Systems Management
-
Perform gap scans for out-of-stocks
-
Identify, count, and record overstocks/understocks
-
Use SAP to pull reports, process IDTs, record reduced-to-clear
-
Action electronic communications daily
3. Customer Service Management
-
Handle customer complaints and special requests
-
Provide product advice
4. People Management & Development
-
Evaluate performance against objectives
-
Provide input into staff scheduling
-
Communicate store and department results
-
Motivate staff
-
Identify training needs and coach the team
5. Finance & Administration
-
Maintain equipment in working order
-
Ensure general maintenance standards
-
Control departmental expenses
-
Investigate budget variances
-
Monitor waste and ensure proper waste procedures