Frontline Cashier (F9CASHIER7)
Job Details:
Job Title: Frontline Cashier
Department: Frontline / Checkout Operations
Location: Bloemfontein, Free State, South Africa
Employment Type: Full-time
Workplace Type: On-site
Job Purpose
The Frontline Cashier is responsible for providing efficient and friendly checkout services to customers. The role involves processing purchases, handling payments accurately, maintaining register balance, and ensuring customers receive a positive shopping experience at the point of sale.
Key Duties and Responsibilities
Customer Service
Greet customers politely and assist them during checkout.
Process purchases quickly and accurately.
Inform customers about store promotions and loyalty programmes.
Address customer questions or concerns and refer complex issues to a supervisor.
Transaction Processing
Scan items and verify prices.
Accept payments including cash, debit/credit cards, vouchers, and loyalty points.
Provide correct change and issue receipts.
Process refunds, exchanges, and void transactions when required.
Cash Handling
Count and verify the cash float at the beginning of shifts.
Balance the till at the end of the shift.
Safeguard cash and report discrepancies or suspicious activities.
Product and Pricing Control
Ensure items scan correctly and match shelf prices.
Apply discounts, promotions, and loyalty rewards correctly.
Verify identification for age-restricted products where necessary.
Till Area Maintenance
Maintain a clean, organized checkout counter.
Ensure adequate supplies such as shopping bags, till rolls, and cleaning materials.
Follow store hygiene and presentation standards.
Compliance and Safety
Follow company policies and procedures.
Comply with workplace safety and hygiene standards.
Report hazards, theft, or suspicious activity immediately.
Teamwork
Work cooperatively with colleagues and supervisors.
Assist with opening and closing tills when required.
Support other departments during busy periods.
Performance Expectations
Employees in this role are evaluated based on:
Transaction accuracy
Cash handling reliability
Customer satisfaction
Checkout speed and efficiency
Compliance with store policies and procedures
Teamwork and punctuality
Minimum Requirements
Grade 12 (Matric) or NQF Level 4 qualification
Basic communication skills in English
Ability to work shifts, weekends, and public holidays
Ability to stand for long periods during shifts
Experience in retail or cashier work is advantageous but not required, as training may be provided.
Skills Required
Customer service skills
Basic numeracy and accuracy with money
Attention to detail
Good communication skills
Ability to work under pressure
Basic computer literacy for POS systems
Personal Qualities
Friendly and professional
Honest and trustworthy
Reliable and punctual
Organized and attentive
Customer-focused attitude
Benefits
Funeral benefit covering the employee and eligible immediate family members.