Franchise Consultant: Mugg & Bean
- Company: Famous Brands Limited
- Location: Bloemfontein
- Employment: Permanent, Full Time
- Published: 6 days ago
Purpose
Lead and grow Franchise Partners and help Mugg & Bean become the brand of choice for investors and consumers.
Key Responsibilities
Build strong, trusted relationships between franchisor and franchisee networks.
Optimize restaurant operations for efficiency.
Conduct restaurant evaluations and share best practices.
Provide on-the-job training for restaurant teams and managers.
Align franchisee goals with business objectives and attend lease negotiations.
Handle non-conformance through operations letters.
Manage regional franchise communication and maintain the Franchise Intelligence System.
Train franchisees on digital business platforms.
Assist with franchisee business plans, budgets, and financial analysis.
Identify training needs and coordinate interventions.
Monitor competitor activity and advise franchisees on marketing strategies.
Support franchise changeovers and new or revamped restaurant launches.
Prepare franchise agreement documents.
Address customer queries to protect brand reputation.
Act as brand custodian ensuring integrity across operations, development, HR, and marketing.
Education & Experience
Matric / Grade 12 required.
Certificate/Diploma in Hospitality Management or Business Management.
3-5 years’ FMCG or food franchising experience, ideally in a similar role.
Valid driver’s license and willingness to travel extensively.
Skills & Competencies
Understanding of restaurant shift management and POS inventory systems.
Ability to analyze restaurant financials and recommend improvements.
Proficient with Microsoft Outlook for planning and communication.
Strong communication, organizational, and interpersonal skills.
Presentable, energetic, hands-on problem solver with attention to detail.
Strong customer service focus, punctual, and well-organized.
Capable of holding courageous conversations and maintaining integrity.