Admin Underwriting and Claims X1
Job Details
Job Title: Admin Underwriting and Claims
Company: VKB Brokers (VKB Group)
Location: Bethlehem, Free State, South Africa
Department: Other / Insurance
Job Type: Permanent
Post Date: 03 February 2026
Closing Date: 11 February 2026
Job Overview
The Admin Underwriting and Claims role is responsible for providing administrative support in the underwriting and claims functions for Personal, Commercial, and Agri short-term insurance products within the VKB Brokers team.
The role ensures accurate processing of insurance instructions, renewals, and claims administration while maintaining compliance with the FAIS legislative framework. The successful candidate will be detail-oriented, numerically strong, and able to work effectively with brokers, insurers, colleagues, and management.
Purpose of the Role
To manage and execute administrative underwriting and claims processes, ensuring accurate, timely, and compliant processing of insurance instructions, renewals, and customer queries.
Key Responsibilities
Process and approve insurance instructions accurately before month-end
Review and monitor information received on instructions
Ensure all renewals are processed correctly and on time
Maintain effective communication and reporting with brokers, insurers, colleagues, and management
Manage the administrative function on CIMS (claims/insurance management system)
Resolve customer queries and complaints within FAIS legislative framework
Complete product-specific training and maintain required CPD points
Minimum Requirements
Grade 12 qualification
Short Term Insurance NQF Level 4 or Higher Certificate (NQF Level 5)
Regulatory Examination for Representatives (RE5)
Previous insurance industry experience (advantageous)
Strong numerical skills
High attention to detail, accuracy, and precision
Key Skills and Competencies
Strong communication skills
Ability to work independently and structured
Ability to work under pressure and meet deadlines
Ability to add value through proactive problem-solving
Professional and client-focused approach