External Sales and Service Advisor Lead(R44971)
Job Details
- Job Title: External Sales and Service Advisor Lead (OBR)
- Division: FNB Sales and Service
- Company: First National Bank (FNB)
- Location: Sasolburg, Free State
- Employment Type: Full-time
- Job Requisition ID: R44971
- Closing Date: 29 January 2026
Role Purpose
To drive sales performance by achieving individual sales targets within an assigned area through structured sales processes. The role focuses on acquiring new business, growing the customer base, maximising cross-sell opportunities, and delivering exceptional customer service while contributing to overall team success.
Key Responsibilities
Sales & Revenue Growth
Achieve individual sales targets and embedded value hurdle rates.
Increase average balances of Business Unit assets in line with financial performance targets.
Track, control, and influence sales activities to improve personal sales results.
Maximise cross-sell opportunities and strengthen client relationships at the point of sale.
Grow the active customer account base through hunting and lead generation.
Client Engagement & Service
Build and sustain strong customer relationships through effective engagement.
Deliver exceptional service by providing proactive, innovative, and appropriate solutions.
Leverage existing client relationships to grow the portfolio and generate new leads.
Sales Operations & Reporting
Capture and maintain qualified leads in the sales pipeline / CRM system daily.
Provide accurate and reliable sales statistics through daily cash-ups.
Ensure new business applications are processed and closed within agreed timelines.
Check and validate transactions daily to ensure accuracy and compliance.
Market & Development
Analyse competitor activity and monitor market trends to identify new business opportunities.
Manage personal development to enhance sales, product, and service competencies.
Key Competencies & Attributes
Strong sales and target-driven mindset
Excellent relationship-building and communication skills
Client-centric with a focus on service excellence
Ability to work independently in an external sales environment
Adaptable, proactive, and results-oriented
Strong planning, organisation, and reporting skills
What FNB Offers
Opportunities to collaborate and network across the business
A challenging, performance-driven working environment
Opportunities for innovation and professional growth
Exposure to a wide range of banking and financial products
Additional Information
Applications close on 29 January 2026 (no late applications accepted).
Appointments will be made in line with FirstRand Group’s Employment Equity Plan.
FNB supports the recruitment and advancement of individuals with disabilities.
Disability disclosure is voluntary and treated confidentially.