Wellness Assistant – Clicks Northridge Mall
Job Details
Position: Wellness Assistant
Company: Clicks Group
Location: Northridge Mall, Free State
Industry: Wholesale & Retail Trade
Job Category: FMCG / Retail / Wholesale & Supply Chain
Contract: Permanent
Remuneration: Market Related
EE Position: Yes
Listing Reference: click_023469
Apply By: 6 February 2026
Job Overview
The Wellness Assistant is responsible for delivering exceptional customer service by providing knowledgeable advice on healthcare, nutrition, and supplement products. The role focuses on driving healthcare sales, maintaining excellent merchandising and hygiene standards, and building strong customer loyalty through professional and proactive service.
This position suits individuals with a passion for wellness, customer engagement, and retail sales.
Job Description
Customer Service & Wellness Advice
Offer proactive, friendly, and knowledgeable service to customers
Consult with customers and provide basic advice on healthcare, nutrition, and supplement products
Build trust and long-term customer relationships
Sales & Target Achievement
Drive healthcare and wellness sales in line with store targets
Promote a broad range of brands through cross-selling and upselling
Maximise profitability while meeting customer needs
Stock & Merchandising
Ensure stock availability in healthcare aisles through effective stock management
Adhere to stock rotation principles to prevent wastage
Implement merchandising guidelines and maintain attractive product displays
Risk, Hygiene & Compliance
Prevent stock losses by following risk management policies
Maintain high standards of hygiene and cleanliness in the store
Adhere to all store standard operating procedures
Product Knowledge & Development
Continuously improve personal product knowledge
Share product information with relief and support staff
Ensure continuity of service at all times
Knowledge Requirements
Essential: Basic knowledge of retail store operations (stock management, merchandising, risk management)
Desirable: Basic knowledge of health, fitness, and supplement products
Skills
Essential
Good communication and interaction skills
Strong customer and service orientation
Selling skills
Merchandising skills
Desirable
Basic computer literacy
Competencies
Essential
Relating and Networking
Persuading and Influencing
Delivering Results and Meeting Customer Expectations
Desirable
Following Instructions and Procedures
Presenting and Communicating Information
Achieving Personal Work Goals and Objectives
Minimum Requirements
Experience
Essential: At least 1 year related experience
Selling skills and customer-related training
Desirable: Experience with sports nutrition and vitamin products
Education
Essential: Matric
50% English
50% Maths or 60% Maths Literacy
Pass in Physical Science or Life Science
Desirable: Sports, fitness, or nutrition qualification