Assupol is seeking a dedicated Office Administrator in Bethlehem to manage client services, claims administration, office logistics, and documentation processes. This role involves engaging with clients, maintaining service standards, and processing various insurance-related documentation.
Office Administrator Vacancy Overview
- Job Title: Office Administrator
- Location: Bethlehem, South Africa
- Job Type: Permanent, Junior Level
- Salary: Market-Related
Key Responsibilities
Client Services
- Guide clients through policy processes, amendments, and financial inquiries.
- Accurately update client personal details and provide product information.
- Coordinate with departments to address client concerns and ensure business retention.
Claims Administration
- Verify and process claims documents as per procedure.
- Assist clients in completing claims and follow up with Head Office for approvals.
Client Advisement on Cancellations
- Advise clients on cancellation procedures and alternative options.
- Notify the Sales Manager of potential cancellations to retain policies.
Demutualization Process
- Capture client information related to shares and update in the AIMS system.
- Communicate share status to clients and liaise with Head Office.
Office and Documentation Administration
- Oversee mail, fax, and document filing per regulatory requirements.
- Prepare statistical reports and manage office logistics.
Application Processing
- Validate and process applications, ensuring accurate data capture.
- Send successful applications to Head Office and track documentation needs.
Qualifications
- Education: Matric
- Certification: RE 5; Registered Employee Representative with FSCA
- Experience:
- 2 years in the Insurance Industry
- 1 year in Client Services
- 1 year in data capturing and handling Category A, B, C, and retail pension benefits
Why Join Assupol?
Join a trusted leader in insurance and client service, helping clients make informed decisions about their policies. This role offers professional growth in a client-centered environment.
Apply directly through the Assupol Careers Portal.