Manager – Sales: Commercial Operations SA
The Manager – Sales in Commercial Operations is responsible for driving profitable sales growth across the region. Reporting directly to senior leadership, the successful Manager will lead a sales team to achieve revenue targets by delivering strategic sales plans, managing customer relationships, and expanding MTN’s footprint in the telecommunications sector. This role demands strong leadership, technical sales knowledge, and the ability to manage complex customer engagements and internal stakeholder collaborations. The ideal Manager will possess a deep understanding of the industry.
Job Overview:
- Location: Bloemfontein, Free State, South Africa
- Closing Date: 8 August 2025
- Job Schedule: Full-Time
- Job ID: 6166
Company Overview
MTN is a leading telecommunications and ICT company known for driving innovation and connecting millions of people across Africa and beyond. Our dynamic, fast-paced environment is defined by changing customer needs, competitive markets, and a commitment to delivering excellent customer experiences. Join us and be part of a diverse, highly collaborative team dedicated to operational excellence and growth.
Key Responsibilities
As a Manager, you will play a critical role in steering the team towards meeting ambitious goals.
Sales Strategy & Growth
-
Develop and execute sales strategies to maximize revenue and market share
The Manager is expected to cultivate relationships that enhance sales performance.
-
Drive solution selling, increasing value-added services to customers
-
Achieve monthly recurring revenue, share of voice (SOV), and revenue targets
A successful Manager will also showcase strong analytical skills to drive business growth.
-
Acquire new clients and reduce churn within the existing customer base
-
Manage forecasting and sales planning with a focus on accuracy and accountability
The role of the Manager includes ensuring that all forecasts align with strategic objectives.
Customer Experience
-
Ensure exceptional client experiences through timely resolution of issues and billing support
-
Conduct client satisfaction surveys and implement improvement initiatives
-
Collaborate with internal departments to resolve customer queries and enhance service delivery
Operational Excellence
-
Align all sales activities with the overall business plan and company policies
The Manager will also be responsible for optimizing team performance through effective training programs.
-
Monitor sales processes and recommend improvements for efficiency and quality
-
Implement operational analysis to support the sales strategy
-
Manage risk and compliance in line with regulatory requirements
Team Leadership & Development
-
Lead, motivate, and develop a high-performing sales team
-
Set clear KPIs, conduct performance reviews, and drive employee engagement
-
Recruit, retain, and develop talent with a focus on diversity and inclusion
-
Foster a culture of collaboration, accountability, and continuous improvement
As a Manager, you will need to implement feedback mechanisms to assess team efficiency.
Project & Business Analysis
-
Manage and execute sales-related projects and contract management
-
Perform business analysis to optimize processes and systems
-
Identify and implement innovations to improve operational effectiveness and customer experience
-
Benchmark best practices and apply competitive market insights
Qualifications & Experience
Education
-
Minimum of a 3-year Degree or Diploma in Commerce (Financial, Marketing, Communication) or related field
Experience
-
At least 5 years’ experience managing sales teams with targets, preferably in telecommunications
Furthermore, the Manager should demonstrate expertise in fostering teamwork and collaboration.
-
Proven track record of closing large, strategic deals and growing client relationships
-
Strong knowledge of sales processes, buying cycles, and technical product offerings
-
Experience in managing enterprise customers and working within medium to large organizations
Skills
-
Excellent sales leadership and team management skills
-
Strong communication, negotiation, and presentation abilities
-
Ability to develop and execute strategic sales plans
-
Proficient in business analysis, project management, and operational efficiency
Apply Now
If you are ready to take on the challenges of a Manager, we want to hear from you!
Take the next step in your career with MTN and lead a dynamic sales team in a fast-moving, innovative environment.
Apply by 8 August 2025 via the MTN Careers portal.
Location: Morningside