Manager – Sales: Commercial Operations SA
The Manager – Sales in Commercial Operations is responsible for driving profitable sales growth across the region. Reporting directly to senior leadership, the successful Manager will lead a sales team to achieve revenue targets by delivering strategic sales plans, managing customer relationships, and expanding MTN’s footprint in the telecommunications sector. This role demands strong leadership, technical sales knowledge, and the ability to manage complex customer engagements and internal stakeholder collaborations. The ideal Manager will possess a deep understanding of the industry.
Job Overview:
- Location: Bloemfontein, Free State, South Africa
- Closing Date: 8 August 2025
- Job Schedule: Full-Time
- Job ID: 6166
Company Overview
MTN is a leading telecommunications and ICT company known for driving innovation and connecting millions of people across Africa and beyond. Our dynamic, fast-paced environment is defined by changing customer needs, competitive markets, and a commitment to delivering excellent customer experiences. Join us and be part of a diverse, highly collaborative team dedicated to operational excellence and growth.
Key Responsibilities
As a Manager, you will play a critical role in steering the team towards meeting ambitious goals.
Sales Strategy & Growth
Develop and execute sales strategies to maximize revenue and market share
The Manager is expected to cultivate relationships that enhance sales performance.
Drive solution selling, increasing value-added services to customers
Achieve monthly recurring revenue, share of voice (SOV), and revenue targets
A successful Manager will also showcase strong analytical skills to drive business growth.
Acquire new clients and reduce churn within the existing customer base
Manage forecasting and sales planning with a focus on accuracy and accountability
The role of the Manager includes ensuring that all forecasts align with strategic objectives.
Customer Experience
Ensure exceptional client experiences through timely resolution of issues and billing support
Conduct client satisfaction surveys and implement improvement initiatives
Collaborate with internal departments to resolve customer queries and enhance service delivery
Operational Excellence
Align all sales activities with the overall business plan and company policies
The Manager will also be responsible for optimizing team performance through effective training programs.
Monitor sales processes and recommend improvements for efficiency and quality
Implement operational analysis to support the sales strategy
Manage risk and compliance in line with regulatory requirements
Team Leadership & Development
Lead, motivate, and develop a high-performing sales team
Set clear KPIs, conduct performance reviews, and drive employee engagement
Recruit, retain, and develop talent with a focus on diversity and inclusion
Foster a culture of collaboration, accountability, and continuous improvement
As a Manager, you will need to implement feedback mechanisms to assess team efficiency.
Project & Business Analysis
Manage and execute sales-related projects and contract management
Perform business analysis to optimize processes and systems
Identify and implement innovations to improve operational effectiveness and customer experience
Benchmark best practices and apply competitive market insights
Qualifications & Experience
Education
Minimum of a 3-year Degree or Diploma in Commerce (Financial, Marketing, Communication) or related field
Experience
At least 5 years’ experience managing sales teams with targets, preferably in telecommunications
Furthermore, the Manager should demonstrate expertise in fostering teamwork and collaboration.
Proven track record of closing large, strategic deals and growing client relationships
Strong knowledge of sales processes, buying cycles, and technical product offerings
Experience in managing enterprise customers and working within medium to large organizations
Skills
Excellent sales leadership and team management skills
Strong communication, negotiation, and presentation abilities
Ability to develop and execute strategic sales plans
Proficient in business analysis, project management, and operational efficiency
Apply Now
If you are ready to take on the challenges of a Manager, we want to hear from you!
Take the next step in your career with MTN and lead a dynamic sales team in a fast-moving, innovative environment.
Apply by 8 August 2025 via the MTN Careers portal.
Location: Morningside