Installation & Support Technician – Lesaka Technologies
Job Details
- Company: Lesaka Technologies – Merchant Division
- Business Unit: Merchant
- Location: Bloemfontein, Free State
- Employment Type: Permanent
- Posted: 30 September 2026
- Closing Date: 7 October 2026
- Industry: Hospitality / Fintech
- Department: Information Technology
- Reporting To: Area Lead
Job Overview
Lesaka Technologies is seeking an Installation & Support Technician to join its Merchant Division in Bloemfontein. The successful candidate will be responsible for POS installations, technical support, client training and post-implementation assistance across the Free State and surrounding areas.
This role is suited to an experienced IT support professional who is technically confident, customer-focused and comfortable working independently in the field.
Key Responsibilities
- Install and configure POS hardware and software at client sites.
- Set up POS and Back Office systems, including stock control, administration and reporting.
- Manage POS go-lives and provide after-hours support when required.
- Provide technical and software support during business hours.
- Participate in after-hours standby according to the regional roster.
- Escalate and coordinate support cases to ensure timely resolution.
- Train clients and their staff on POS and Back Office systems.
- Ensure clients are ready for handover and obtain sign-off where applicable.
- Collaborate with the regional technical team.
- Take ownership of assigned POS or Back Office installation tasks.
- Ensure installations comply with company SOPs, quality and technical standards.
- Provide professional, customer-focused service.
Minimum Requirements
- IT qualification; A+ and N+ are highly recommended.
- Windows networking experience.
- 3–5 years’ experience in IT or technical support.
- Strong technical support background.
- Excellent written and verbal English communication skills.
- Strong problem-solving abilities.
- Ability to work independently with minimal supervision.
- Willingness to work irregular hours when required.
- Willingness to travel throughout the Free State and surrounding areas.
- Own reliable vehicle.
Ideal Candidate
The successful candidate should be:
- Customer-centric and professional.
- Technically confident.
- Calm under pressure.
- Proactive and solutions-driven.
- Comfortable working independently in the field.
- Reliable and willing to take ownership of assigned responsibilities.
Working Hours
- Monday–Friday: 08:00–17:00
- After-hours work may be required during go-lives and critical support periods.
- Standby duties will be scheduled according to the regional support roster.
Key Performance Areas
- Successful and timely POS implementations.
- Accurate configurations with minimal rework.
- Compliance with technical standards and SOPs.
- Effective client training and handovers.
- Responsive technical support.
- Timely resolution of technical issues.
- Reliable participation in standby and after-hours duties.
- Effective collaboration with the technical team.