Customer Relationship Officer- Ampath x1
Job Details
- Company: Ampath
- Position: Customer Relationship Officer / Client Relationship Consultant
- Reference: C410055
- Location: Klerksdorp and Potchefstroom, Free State
- Workplace: On-site
- Industry: Hospital & Healthcare
- Job Function: Marketing / Client Relations
- Employment Type: Permanent
- Hours: 45 hours per week
- Work Week: 5 days per week
- Shift: Day shift
- Applications Open: 30 September 2026
- Closing Date: 7 October 2026
- Email for Queries: talent@ampath.co.za
Job Overview
Ampath is looking for a Customer Relationship Officer to manage relationships with healthcare providers and corporate clients. The role focuses on delivering exceptional customer service, resolving client concerns, providing information about pathology services and strengthening long-term client partnerships.
The successful candidate will regularly engage with clients both remotely and through site visits, while working closely with internal teams to resolve service issues and improve the overall client experience.
Key Responsibilities
- Respond to customer enquiries and resolve service-related issues.
- Handle sensitive conversations professionally and with empathy.
- Build and maintain relationships with healthcare providers, medical practices, specialists and corporate clients.
- Conduct regular client engagement and site visits.
- Educate clients on pathology processes, specimen requirements, turnaround times and result retrieval.
- Track and follow up on client interactions and outstanding enquiries.
- Collaborate with internal teams to investigate and resolve service challenges.
- Identify client needs and provide proactive support.
- Promote relevant services and resources that add value to clients.
- Support continuous improvement and operational efficiency.
- Maintain compliance with healthcare regulations, company policies and data privacy requirements.
- Protect confidential medical and client information.
Qualifications
- Diploma or Degree in:
- Healthcare
- Healthcare Administration
- Business
- Customer Relations Management
- Marketing
- A related field
- Valid South African Code 08/EB driver’s licence.
Experience
- Minimum 3 years’ experience in a service-related healthcare role.
- Experience in customer service and relationship management.
- Experience engaging with doctors, specialists, healthcare professionals, medical practices or corporate healthcare clients.
Knowledge & Skills
- Understanding of pathology workflows, including specimen collection, transportation, laboratory processing and result reporting.
- Knowledge of South African healthcare regulations and POPIA requirements.
- Excellent verbal and written communication skills.
- Strong customer service and relationship-building abilities.
- Conflict resolution and difficult-conversation skills.
- Strong problem-solving and analytical abilities.
- Customer education and presentation skills.
- Ability to identify client needs and provide appropriate solutions.
- Attention to detail and accuracy.
- Process-oriented approach and commitment to continuous improvement.
- Ability to work effectively with cross-functional teams.
- Strong integrity, professionalism and confidentiality.
- Ability to remain calm under pressure.
- Proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
- Willingness and ability to travel regularly to client sites.