Hub Administrator- Dis-Chem Pharmacies Limited x1
Job Details
Company: Dis-Chem Pharmacies Limited
Job Title: Hub Administrator
Location: Ficksburg, Free State, South Africa
Employment Type: Permanent
Division: Retail
Industry: Retail
Job Category: Customer Service
Experience Level: Entry Level
Date Posted: 15 October 2026
Closing Date: 22 October 2026
Salary: Market-related
Job Description
Dis-Chem Pharmacies is seeking a professional, organised and customer-focused Hub Administrator for its new store in Ficksburg, Free State.
The successful candidate will provide administrative, reception and customer service support within the Store of the Future hub. Responsibilities include managing incoming calls, assisting walk-in customers and clinic patients, scheduling appointments, maintaining accurate electronic records and supporting customers with Dis-Chem’s integrated health offerings and Better Rewards programme.
The ideal candidate should have strong communication and organisational skills, computer literacy, attention to detail and a genuine commitment to delivering excellent customer service in a busy retail environment.
Duties and Responsibilities
A. Reception and Call Management
Answer incoming calls professionally and direct enquiries to the relevant departments or personnel.
Provide accurate information about appointments, clinic services, products and general customer enquiries.
Record and relay messages accurately, confirming important details with callers.
Assist walk-in customers and clinic patients with appointments, bookings, queue management and general information.
Confirm patient appointments in advance.
Maintain accurate patient profiles on relevant electronic systems.
Identify urgent enquiries and immediately escalate potential medical emergencies to the Hub Advisor or Nursing Practitioner according to established procedures.
B. Integrated Health Support
Support the administration and promotion of Dis-Chem Cover products, including Dis-Chem Health and Dis-Chem Life.
Obtain and record customer consent in accordance with the Protection of Personal Information Act (POPIA).
Capture and record leads for relevant Cover products.
Explain product benefits and direct customers to the appropriate sales channels.
Assist with basic Cover-related enquiries.
Escalate complex queries to the appropriate personnel.
C. Better Rewards Programme
Promote awareness and participation in the Better Rewards programme.
Educate customers about the programme’s benefits, features and usage.
Assist customers with basic Better Rewards enquiries.
Troubleshoot common programme-related issues.
Refer complex queries to the Hub Advisor or Store Admin Manager.
D. Customer Service and Administration
Serve as a central point of contact for customer enquiries, compliments and complaints.
Record customer feedback and complaints accurately in the relevant systems.
Maintain organised and accurate administrative records.
Communicate professionally with customers, patients and colleagues.
Support the smooth daily operation of the store’s customer service hub.
Maintain confidentiality when handling customer and patient information.
Minimum Requirements
Applicants must meet the following essential requirements:
Grade 12 / Matric certificate.
Computer literacy, including Microsoft Word, Excel and Outlook.
Excellent verbal and written communication skills.
Strong administrative and organisational abilities.
Good attention to detail and accurate record-keeping skills.
Ability to multitask and prioritise responsibilities.
Ability to work under pressure in a fast-paced environment.
A professional, friendly and customer-focused approach.
South African citizenship.
No criminal record and a clear credit rating, subject to the employer’s screening requirements.
Valid driver’s licence and own reliable transport.
Willingness to work shifts according to store trading hours.
Advantageous Requirements
The following qualifications and experience will be beneficial:
A qualification in Administration or Customer Service.
Previous customer service or administrative experience.
Experience in a retail or healthcare environment.
Exposure to SAP systems.
Familiarity with electronic patient record systems.
Experience using customer relationship management (CRM) platforms.
Key Skills and Competencies
Customer service and relationship management.
Professional telephone etiquette.
Written and verbal communication.
Reception and appointment scheduling.
Administrative and organisational skills.
Computer literacy and data capturing.
Attention to detail and record accuracy.
Problem-solving and complaint handling.
Time management and multitasking.
Confidentiality and responsible handling of personal information.
Teamwork, professionalism and accountability.
Salary and Benefits
Dis-Chem offers the following remuneration and benefits:
Market-related salary.
Medical aid.
Provident fund.
Staff account.
Special Conditions of Employment
This is a retail-based position requiring in-store attendance.
The successful candidate must work shifts aligned with store trading hours.
Applicants must be South African citizens.
Candidates must meet the employer’s MIE screening requirements.
A valid driver’s licence and reliable personal transport are required.