Service Manager- Motus Corporation x1
Job Details
Job Title: Service Manager
Company: Motus Corporation
Dealership: Motus Bloemfontein (BMW, JLR, KIA)
Location: Bloemfontein, Free State
Division: Retail
Business Unit: Free State & Northern Cape
Industry: Automotive
Functional Area: Production
Employment Type: Permanent
Minimum Experience: Associate-level experience
Date Posted: 8 October 2026
Closing Date: 15 October 2026
Job Overview
Motus Corporation is seeking a dynamic and experienced Service Manager to oversee service department operations at its Bloemfontein dealership. The successful candidate will be responsible for leading the service team, improving operational efficiency, managing customer relationships and ensuring excellent service delivery.
The role requires a strong leader with automotive industry knowledge, excellent problem-solving abilities and a commitment to customer satisfaction. The successful applicant will ensure that service targets are achieved, repairs are completed on time and the dealership maintains high standards of quality and professionalism.
Key Responsibilities
Lead, motivate and manage the service team to achieve performance targets.
Develop and implement service strategies that improve customer satisfaction and operational efficiency.
Manage customer enquiries, complaints and service bookings professionally.
Monitor service department performance and implement improvements where necessary.
Work closely with technicians to diagnose vehicle problems and ensure repairs are completed on time.
Ensure compliance with company policies, automotive industry standards and health and safety regulations.
Train, develop and support team members through ongoing feedback and performance management.
Maintain effective communication with other departments to improve coordination and service delivery.
Monitor service quality and ensure that customer expectations are met.
Build and maintain strong customer relationships to encourage customer loyalty.
Use service management systems to monitor, track and report on departmental performance.
Job Requirements
Qualifications and Experience
Proven experience in a service management role within the automotive industry or a related field.
Strong understanding of automotive service department operations.
Knowledge of customer service principles and best practices.
Proficiency in service management software and reporting tools.
Preferred Qualifications
A relevant qualification in automotive technology, business management or a related discipline.
Experience working with Ford motor vehicles and knowledge of their service requirements.
Knowledge of current automotive technologies, industry trends and regulatory changes affecting vehicle servicing and repairs.
Note: The advert identifies Ford experience as preferred, although the dealership heading lists BMW, JLR and KIA. Applicants should confirm the specific brand and service department requirements with the employer.
Skills and Competencies
Strong leadership and team management skills.
Excellent verbal and written communication skills.
Outstanding customer service and relationship-building abilities.
Strong problem-solving and decision-making skills.
Ability to manage competing priorities and meet operational targets.
Excellent organisational and planning skills.
Ability to motivate, train and develop employees.
Attention to detail and commitment to quality service delivery.
Ability to analyse performance reports and implement corrective actions.
Knowledge of workplace health, safety and compliance requirements.
Key Performance Areas
The successful candidate will be expected to:
Achieve service department performance targets.
Maintain high levels of customer satisfaction.
Ensure efficient scheduling and timely completion of vehicle servicing and repairs.
Improve service department productivity and operational efficiency.
Develop a motivated, skilled and customer-focused team.
Maintain compliance with company policies and relevant industry regulations.
Employment Equity
Motus Corporation promotes a diverse and inclusive workforce. The appointment will be made in accordance with the Employment Equity Act, supporting equal opportunity and fair treatment in employment.