Service Specialist: PC & SBS (Nedbank) x1
Job Details
- Company: Nedbank
- Job Title: Service Specialist: PC & SBS
- Requisition Number: 147541
- Location: Bloemfontein, Free State
- Job Family: Sales and Service
- Career Stream: Client Service
- Leadership Pipeline: Manage Self: Technical (MST)
- Employment Type: Not specified
- FAIS Affected: No
- Closing Date: 4 September 2026
- Salary: Not specified
Job Overview
Nedbank is looking for a Service Specialist: PC & SBS to provide expert client service and technical support relating to banking systems, processes and digital solutions.
The successful candidate will troubleshoot and resolve complex client queries, assist with digital and self-service platforms, support branch operations, manage cash and treasury functions, and ensure that all activities comply with Nedbank’s operational, security and risk procedures.
Key Responsibilities
Client Engagement
- Provide clients with the right service and appropriate solutions.
- Build and maintain strong client relationships.
- Resolve escalated client problems using digital and technical expertise.
- Educate clients on Nedbank’s self-service platforms.
- Understand client needs and provide suitable financial solutions.
- Assist clients with self-service features and digital functionality.
Branch & Business Operations
- Identify and escalate potential fraud, risks and losses.
- Log technical issues relating to cash equipment and devices with the IT Help Desk.
- Assist Client Advisors and Client Support Specialists with complex queries and complaints.
- Complete daily, weekly and monthly control activities.
- Manage branch cash within approved holding limits.
- Ensure teller, treasury and ATM functions remain balanced.
- Manage forex cash and travel card balancing.
- Maintain proper filing and archiving of documentation.
- Authorise transactions and overrides outside teller and forex mandates.
- Manage escalations through the Document Management Portal and Branch Admin Centre.
- Process ARIBA system requests.
- Manage branch and treasury cash according to prescribed procedures.
Risk & Compliance
- Follow Nedbank’s security, operational and compliance policies.
- Ensure all transactions and activities comply with relevant procedures and controls.
- Escalate matters that fall outside authorised mandates or authentication procedures.
Minimum Requirements
- Advanced Diploma or National First Degree (NQF Level 7).
- A 3–6 years’ relevant experience in areas such as:
- Retail banking
- Client service
- Cash operations
- Banking systems
- Second-line problem resolution
- Foreign banking experience will be advantageous where applicable.
Preferred Qualification
- NQF Level 5 or 6 qualification in:
- Banking
- Finance
- Business Administration
- Related field
Technical Skills & Knowledge
Candidates should have knowledge and experience in:
- Customer service principles
- Banking product knowledge
- Nedbank policies and procedures
- Troubleshooting
- Problem solving
- Risk and security practices
- Governance, risk and controls
Behavioural Competencies
- Building Customer Loyalty
- Technical/Professional Knowledge and Skills
- Decision Making
- Influencing
- Quality Orientation
- Adaptability
- Managing Work
What Nedbank Is Looking For
The ideal candidate should be technically capable, customer-focused and confident when handling complex banking queries. Strong problem-solving skills, attention to detail, adaptability and the ability to work within strict risk and compliance requirements are important for success in this role.