Store Manager- PEP x1

Job Details

Position: Store Manager
Reference Number: PEP-2700
Company: PEP
Store: PEP Home 5461 Harrismith (The Harri – New Store)
Location: Harrismith
Employment Type: Permanent
Industry: Retail
Department: Inland Division – Zimpande
Number of Positions: 1
Salary: Market Related
Closing Date: 29 June 2026

Job Description

PEP is seeking an energetic and customer-focused Store Manager to lead a team and ensure the successful operation of a new PEP Home store. The role focuses on achieving business targets through excellent customer service, strong team leadership, effective stock management, cost control, risk management, and maintaining world-class store standards.

The successful candidate will be responsible for driving sales performance while creating a positive shopping experience and ensuring operational excellence.

Key Responsibilities

Sales and Customer Service

Drive store sales and achieve business targets.
Deliver excellent customer service.
Ensure customers have a positive shopping experience.
Implement promotional activities effectively.
Maintain high standards of store presentation and image.

Stock Management and Loss Prevention

Manage stock effectively.
Monitor stock levels and availability.
Minimise stock losses through proper controls and procedures.
Ensure adherence to stock handling and security processes.
Implement cash handling procedures correctly.

Cost Control

Manage store expenses according to company guidelines.
Promote efficiency and cost-saving initiatives.
Support the company’s low-cost operating culture.

Administration

Ensure all store administration is completed accurately and on time.
Maintain compliance with company policies and procedures.
Ensure accurate record keeping and reporting.

Team Leadership and Development

Lead and motivate a team of employees (“Dynamos”).
Provide coaching, training, and ongoing support.
Monitor and manage team performance.
Create a positive and productive work environment.

Health, Safety and Housekeeping

Maintain store cleanliness and housekeeping standards.
Ensure compliance with health and safety requirements.
Promote a safe working environment for employees and customers.

Minimum Requirements

Essential Qualifications

Grade 12 (Matric).

Language Requirement

Proficient in English.

Preferred Qualifications

The following will be advantageous:

Diploma or Degree in:
- Retail Management
- Business Management
- Commerce
- Related business or retail field

Experience Requirements

Essential

1–2 years’ experience in a retail environment.
Previous experience in a leadership or supervisory role.

Advantageous

Experience managing a retail store or department.
Experience in sales, stock control, and team management.

Technical Skills

Computer literacy.
Microsoft Office proficiency.
Google G Suite knowledge (advantageous).
Retail administration skills.
Stock management understanding.

Required Competencies

Leadership Skills

Team leadership.
Coaching and mentoring.
Staff development.
Performance management.

Management Skills

Planning and organising.
Decision-making.
Problem-solving.
Operational control.

Customer Service Skills

Customer-focused mindset.
Ability to deliver a world-class customer experience.
Strong relationship-building skills.

Personal Attributes

Passion for retail.
Integrity and accountability.
Willingness to go the extra mile.
High energy and enthusiasm.
Ability to work under pressure.
Adaptability in a fast-paced retail environment.

Communication Skills

Strong verbal communication.
Good interpersonal skills.
Ability to engage effectively with customers and staff.

Working Conditions

Must be willing to work retail hours.
May be required to work weekends, public holidays, and extended trading hours when necessary.