Sage Support Consultant X3
- Job Title: Sage X3 Support Consultant
- Location: Remote (South Africa)
- Company: Mysoft (UK-based)
- Job Type: Full-time, Permanent
- Salary: R400 000 – R600 000 per year
Job Description:
Mysoft, a long-standing Sage X3 partner in the UK, is expanding globally and looking to hire its first Sage X3 Support Consultant based in South Africa. As part of a remote team, you’ll support customers across the Sage X3, Sage Intacct, and X3CloudDocs platforms—playing a vital role in diagnosing and resolving software issues while building strong relationships with clients.
This is an excellent opportunity to join a UK employer, work remotely, and contribute to a company focused on customer success, innovation, and ongoing professional growth.
Key Responsibilities:
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Serve as the first point of contact for customer software issues and provide expert-level support.
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Manage the full incident lifecycle from logging to resolution, ensuring compliance with SLAs.
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Communicate effectively with customers, keeping them informed and reassured throughout the process.
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Collaborate with internal teams to resolve complex or high-impact issues.
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Maintain accurate documentation of issues, resolutions, and customer interactions.
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Identify recurring problems and work with the team to develop permanent solutions.
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Use and manage support tickets through tools like Zendesk, Freshdesk, Jira, or ServiceNow.
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Participate in customer and internal meetings as needed.
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Maintain a customer-first approach, contributing to satisfaction, retention, and growth.
Requirements:
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Extensive Sage X3 experience in a support role (required).
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Experience diagnosing and resolving software issues in a customer-facing environment.
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Solid understanding of business processes, especially in finance, distribution, or manufacturing.
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Familiarity with ticketing systems such as Zendesk, Jira, or ServiceNow.
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Excellent written and verbal communication skills.
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Strong analytical skills and a methodical approach to problem-solving.
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Proficiency in Microsoft Excel (intermediate level) and other Office tools.
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High attention to detail and the ability to manage priorities under pressure.
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Self-motivated, collaborative, and proactive in sharing knowledge.
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Willingness to participate in ongoing training and product development.
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Ability to travel to the UK for induction and occasional business visits.
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Must have a valid work permit or unrestricted right to work in South Africa.
Work Environment & Benefits:
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Remote role based in South Africa
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Opportunity to work with cutting-edge technology in a growing international company
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Competitive salary: R400 000 – R600 000 per year
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Supportive team culture and opportunities for career development
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Periodic travel to the UK for induction and team collaboration