Network Support Officer x1
Position Overview
- Job Title: Network Support Officer
- Company: Confidential (via Mirna Butler Recruitment)
- Location: Bloemfontein, Free State
- Job Type: Full-time (Permanent)
- Posted: 5 days ago
- Closing Date: 15 November 2025
- Application Platforms: Executive Placements, BeBee ZA, Job Mail, Jooble, Talent.com, Gumtree, Job Placements, WhatJobs
Application Portal: Ditto Jobs (mandatory)
Role Purpose
The Network Support Officer ensures that all IT infrastructure and communications systems — including networks, CCTV, VOIP, and access control — operate efficiently and securely across the organization.
You’ll be responsible for technical support, maintenance, troubleshooting, and system optimization while providing high-quality end-user support.
Key Responsibilities
1. IT & End-User Support
-
Provide technical support to users for hardware, software, and networking issues.
-
Manage ICT hardware needs, installations, and maintenance.
-
Conduct monthly depot checks and ensure system readiness.
-
Perform financial and asset management for IT-related expenses.
2. Network & Systems Maintenance
-
Install, configure, and maintain:
-
CCTV systems
-
Access control systems
-
PABX and VOIP telephone systems
-
Clocking and attendance systems
-
Two-way radio systems
-
General computer hardware and automation systems
-
-
Maintain network connectivity and uptime.
-
Ensure all systems comply with company IT standards and policies.
3. Remote and Communication Technologies
-
Use remote management tools such as RDP, VNC, and TeamViewer.
-
Support and maintain Unifi Controllers, Ubiquiti Hardware, and Mikrotik Routers.
-
Manage Active Directory and user accounts.
4. Documentation & Compliance
-
Maintain accurate logs of maintenance, installations, and system changes.
-
Follow best practices in IT asset management and data security.
-
Carry out any reasonable IT-related tasks as needed.
Minimum Qualifications
-
Grade 12 (Matric)
-
Relevant IT qualification or diploma
-
A+ and N+ certification (required)
Experience & Technical Skills
-
3+ years of hands-on experience in an IT/network support role.
-
Strong knowledge of:
-
Windows OS & Microsoft 365
-
Networking fundamentals
-
CCTV setup and troubleshooting
-
Unifi / Ubiquiti networks
-
VOIP and Mikrotik routers
-
Active Directory
-
Structured cabling standards
-
Two-way radio systems (e.g., Motorola, Kirisun)
-
-
Excellent problem-solving, diagnostic, and communication skills.
-
Ability to work independently and handle multiple technical issues simultaneously.
Personal Attributes
-
Up to date with current IT developments
-
Customer-focused and service-driven
-
Effective time management and prioritization skills
-
Strong team player with a proactive attitude
-
Adaptable and eager to learn new technologies
Remuneration
-
Negotiable, based on experience and qualifications
Application Notes
-
Closing Date: 15 November 2025
-
Apply only via Ditto Jobs (applications on other platforms will not be accepted).
-
If no feedback is received within 14 days, consider the application unsuccessful.
-
Only candidates meeting all minimum requirements will be contacted.
Summary Insight
This role suits a hands-on IT technician or network support specialist who thrives in a diverse, technical environment — maintaining both IT infrastructure and communication systems.
It’s perfect for candidates who have a blend of hardware, network, and systems experience and enjoy problem-solving in fast-paced operational settings.