Customer Liaison Officer x1

Customer Liaison Officer x1

Job Details

• Position: Customer Liaison Officer
• Industry: Manufacturing & Distribution (Automotive Sector)
• Employment Type: Permanent
• Location: Bloemfontein, Free State
• Reporting To: Industrial Business Development Manager
• Salary: Approximately R202,000 Total Cost to Employer (TCOE) per annum
• Advert Closing Date: 1 August 2026
• Advert Posted: 2 July 2026

Job Description

The Customer Liaison Officer is responsible for delivering outstanding customer service by managing customer orders, resolving customer enquiries, and ensuring effective communication between customers and internal departments. The role involves processing sales orders using SAP, coordinating with warehouse and logistics teams, handling customer claims and returns, preparing quotations, and maintaining accurate customer records.

The successful candidate will act as the primary point of contact for customers, ensuring timely order fulfilment, high levels of customer satisfaction, and compliance with company policies and quality standards.

Key Responsibilities

Customer Service

• Provide professional, courteous, and efficient customer service via telephone and email.
• Respond to customer enquiries promptly.
• Resolve customer issues at the first point of contact whenever possible.
• Maintain strong customer relationships.

Order Processing

• Process customer orders accurately using SAP.
• Verify stock availability before processing orders.
• Check customer credit status.
• Ensure accurate order documentation.

Order Coordination

• Work closely with:
  • Business Representatives
  • Warehouse
  • Distribution
  • Logistics teams
• Ensure customer orders are fulfilled on time.
• Coordinate delivery schedules.

Customer Communication

• Update customers on:
  • Order progress
  • Delivery dates
  • Shipment delays
  • Order changes
• Maintain regular communication throughout the order process.

Customer Claims Administration

• Process:
  • Customer claims
  • Product returns
  • Stock rotations
  • Check-and-charge transactions
• Follow company policies and procedures.

Quotations and Administrative Support

• Prepare customer quotations.
• Respond to ad hoc customer requests.
• Maintain customer records and documentation.
• Update calling schedules.
• Ensure accurate filing of customer information.

Compliance and Quality

• Adhere to company policies and procedures.
• Maintain quality standards.
• Ensure accurate documentation and record keeping.

Cost Control

• Reduce processing errors.
• Minimise waste.
• Support efficient use of company resources.

Minimum Requirements

Qualifications

• Certificate in:
  • Customer Service
  • Marketing
  • Exports
  • Or another related qualification at NQF Level 5.

Experience

• Up to 3 years’ experience in:
  • Customer Service
  • Customer Liaison
• Experience within a manufacturing environment.
• Experience processing customer orders.
• Experience handling customer enquiries and complaints.

Technical Skills

• Computer literacy.
• Proficient in Microsoft Office.
• Working knowledge of SAP (essential).

Required Skills and Competencies

Customer Service Skills

• Customer-focused attitude.
• Professional telephone etiquette.
• Excellent customer relationship management.
• Service excellence.

Communication Skills

• Excellent verbal communication.
• Strong written communication.
• Professional email communication.
• Interpersonal skills.

Administrative Skills

• Order processing.
• Record management.
• Documentation.
• Filing.
• Administrative accuracy.

Technical Skills

• SAP system.
• Microsoft Word.
• Microsoft Excel.
• Microsoft Outlook.

Personal Attributes

• Strong attention to detail.
• Analytical thinking.
• Problem-solving ability.
• Planning and organisational skills.
• Time management.
• Proactive approach.
• Adaptability.
• Flexibility.
• Resilience under pressure.
• Integrity.
• Accountability.
• Team player.
• Ability to build positive working relationships.

Working Relationships

The Customer Liaison Officer will regularly interact with:

• Customers
• Industrial Business Development Manager
• Business Representatives
• Warehouse Team
• Distribution Team
• Logistics Team
• Sales and Marketing Department

Working Environment

• Office-based role within a manufacturing and distribution business.
• Fast-paced customer service environment.
• Requires frequent communication with customers and internal departments.
• Requires high levels of accuracy and attention to detail.
• Involves managing multiple customer requests and deadlines simultaneously.

Application Requirements

Applicants should submit:

• Detailed Curriculum Vitae (CV)
• Copies of qualifications
• Recent head-and-shoulders photograph
• Contactable references

Application Outcome

• Only shortlisted candidates will be contacted.
• If you do not receive feedback within 2 weeks after submitting your application, you should consider your application unsuccessful.