Personal Assistant- Fidelity Services Group x1
Job Details
- Position: Personal Assistant / Receptionist
- Company: Fidelity Services Group (FSG)
- Department: FSG Bloemfontein Branch
- Employment Type: Permanent
- Location: Bloemfontein, Free State
- Industry: Security and Investigations
- Functional Area: Administration
- Experience Level: Entry Level (requires experienced administrative support)
- Posted Date: 1 July 2026
- Closing Date: 24 July 2026
- Reports To: Branch Manager (providing support to the Regional Manager)
Job Description
The Personal Assistant / Receptionist is responsible for providing comprehensive administrative, secretarial, and reception support to the Regional Manager while ensuring the efficient operation of the branch office. The role involves managing diaries and appointments, coordinating meetings and events, handling correspondence, preparing reports and presentations, managing the switchboard, welcoming visitors, and maintaining strict confidentiality.
The successful candidate will serve as the first point of contact for clients and visitors, support operational coordination, and ensure that administrative processes run efficiently while maintaining a professional image of Fidelity Services Group.
Key Responsibilities
Executive and Personal Assistant Support
- Manage the Regional Manager’s diary, appointments, and schedules.
- Coordinate meetings, client engagements, and events.
- Organise travel arrangements when required.
- Provide comprehensive secretarial support.
- Maintain confidential records and communications.
Administrative Support
- Perform general office administration duties.
- Prepare, type, and format documents, reports, and presentations.
- Compile weekly and monthly management reports.
- Consolidate management information.
- Maintain filing systems and office records.
- Assist with operational administrative tasks.
Communication and Correspondence
- Manage incoming and outgoing correspondence.
- Coordinate emails and written communications.
- Screen telephone calls and direct them appropriately.
- Take and relay messages accurately.
- Liaise with staff across different levels of the organisation.
Reception and Front Office Duties
- Welcome and assist walk-in clients and visitors.
- Direct visitors to the appropriate departments.
- Operate the switchboard efficiently.
- Answer incoming telephone calls professionally.
- Transfer calls to the relevant staff members.
Meeting Administration
- Schedule meetings.
- Prepare meeting documentation.
- Take accurate minutes during meetings.
- Distribute meeting records where required.
Operational Coordination
- Assist with day-to-day operational coordination.
- Respond to administrative queries.
- Support departmental activities.
- Ensure deadlines are met.
Minimum Requirements
Applicants must have:
Educational Qualifications
- Grade 12 (Matric).
- Post-school qualification in Administration or Secretarial Studies.
Experience
- 3–5 years’ experience as an Administrator or Personal Assistant supporting Senior Management.
Licences
- Valid driver’s licence.
- Own reliable transport.
Availability
- Willingness to travel when required.
- Ability to work extended hours when necessary.
Background Requirements
- Clear criminal record.
- No pending criminal cases.
Computer Skills
- Advanced Microsoft Excel.
- Advanced Microsoft Word.
- Advanced Microsoft PowerPoint.
- SAP knowledge (advantageous).
- ePayroll system knowledge (advantageous).
Required Skills and Competencies
Administrative Skills
- Office administration
- Diary management
- Report compilation
- Document preparation
- Minute taking
- Records management
- Event coordination
Technical Skills
- Microsoft Excel (Advanced)
- Microsoft Word (Advanced)
- Microsoft PowerPoint (Advanced)
- SAP (advantageous)
- ePayroll (advantageous)
Communication Skills
- Excellent verbal communication
- Excellent written communication
- Professional telephone etiquette
- Report writing
- Client service skills
Personal Attributes
- Professionalism
- High level of confidentiality
- Integrity
- Initiative
- Assertiveness
- Attention to detail
- Organisational skills
- Time management
- Ability to work independently
- Team player
- Self-motivated
- Deadline-driven
- High emotional intelligence (EQ)
- Strong interpersonal skills
- Diplomacy and tact
- Ability to work under pressure
- Ability to resolve conflict effectively
- Adaptability in an unstructured environment
- Ownership and accountability
- Decision-making ability
Working Conditions
- Office-based position.
- May require travel.
- May require working extended hours.
- Requires handling confidential information.
- Fast-paced administrative environment with strict deadlines.
Ideal Candidate Profile
The ideal candidate should:
- Have solid experience supporting senior management.
- Be highly organised and detail-oriented.
- Demonstrate professionalism and discretion.
- Possess excellent administrative and communication skills.
- Be confident managing executive schedules and correspondence.
- Work well independently while collaborating effectively with teams.
- Be customer-focused and able to represent the Regional Manager’s office professionally.
Employment Equity
Fidelity Services Group is committed to:
- Fair employment practices.
- Employment equity and transformation.
- Giving preference to suitably qualified internal candidates where applicable.
- Encouraging applications from historically disadvantaged candidates, with priority given to Black female candidates in line with the company’s transformation policy.
Application Outcome
- Only shortlisted candidates will be contacted.
- If you do not receive feedback within 10 working days after the closing date (24 July 2026), you should consider your application unsuccessful.