CRM Executive- Tych x1
JOB DETAILS
- Position: CRM Executive
- Industry: Logistics / Courier
- Company: Tych
- Location: Bloemfontein, Free State
- Job Type: Full-Time
JOB DESCRIPTION
The CRM Executive is responsible for managing and growing customer relationships, ensuring high levels of satisfaction while driving sales growth and account performance.
This role focuses on working closely with key clients, understanding their needs, and coordinating internal teams to deliver effective service solutions.
KEY RESPONSIBILITIES
Customer Relationship Management
- Build and maintain strong relationships with key client stakeholders
(including decision-makers like Finance Directors, Managing Directors, CEOs) - Act as the main point of contact for assigned customer accounts
- Ensure high levels of customer satisfaction
Sales & Account Growth
- Identify and drive growth opportunities within existing accounts
- Meet and exceed sales targets and revenue goals
- Develop strategies to increase account profitability
Client Needs & Solutions
- Proactively assess and understand customer needs
- Provide tailored solutions to meet those needs
- Ensure services align with client expectations
Internal Coordination
- Work with internal teams (support, service, management)
- Ensure smooth delivery of services to clients
- Coordinate resources to meet performance objectives
Performance & Reporting
- Achieve assigned budgets and targets
- Monitor account performance
- Maintain high customer satisfaction ratings
Minimum Requirements
- Bachelor’s degree in:
- Business Administration
- Logistics
- Marketing
- Or related field (preferred)
- 5–6 years’ experience in:
- CRM management
- Customer service
- Marketing (preferably in logistics or e-commerce)
Technical Skills
- Experience with CRM systems (e.g., Salesforce, HubSpot)
- Computer literacy
KEY SKILLS & COMPETENCIES
- Strong communication and relationship-building skills
- Customer-focused mindset
- Business acumen and strategic thinking
- Problem-solving and critical thinking
- Time management and multitasking ability
- Attention to detail
- Ability to work across teams (cross-functional collaboration)
- Results-driven and target-oriented
WORKING ENVIRONMENT
- Fast-paced logistics/courier industry
- Client-facing role requiring professionalism
- Performance-driven with sales and service targets
SUMMARY
This role is ideal for someone who:
- Has strong experience in customer relationship management (CRM)
- Enjoys working with clients and driving business growth
- Wants to build a career in the logistics or e-commerce sector
It’s a mid-to-senior level position with a strong focus on sales, strategy, and client management.