Service Advisor- Clicks Group x1
Job Details
- Position: Service Advisor
- Company: Clicks Group
- Reference Number: click_025464
- Location: Senekal, Free State, South Africa
- Industry: FMCG & Supply Management
- Job Category: FMCG, Retail, Wholesale & Supply Chain
- Employment Type: Permanent
- Remuneration: Market Related
- Employment Equity Position: Yes
- Application Closing Date: 29 June 2026
Job Description
The Service Advisor is responsible for ensuring service excellence at the point of sale (POS) by overseeing cashier operations, customer service, stock and cash management, and front-end store activities. The role focuses on delivering an outstanding customer experience while maintaining operational efficiency, minimizing stock losses, and supporting store performance targets.
The successful candidate will supervise shop assistants and cashiers, ensure compliance with company procedures, and act as a brand ambassador by promoting Clicks products, services, and loyalty programmes.
Key Responsibilities
Point of Sale (POS) Operations
- Direct and control all operational activities at the point of sale.
- Ensure transactions are processed efficiently and accurately.
- Maintain smooth day-to-day front-end store operations.
- Monitor cashier performance and service delivery standards.
Customer Service Excellence
- Deliver exceptional customer service at all times.
- Resolve customer queries and complaints promptly and professionally.
- Act as a brand ambassador by providing friendly, knowledgeable assistance.
- Ensure customers receive accurate information regarding products, promotions, and services.
Team Supervision
- Supervise and support shop assistants and cashiers.
- Ensure employees are trained, competent, and motivated.
- Monitor staff performance and provide guidance where necessary.
- Assist in maintaining a positive and productive work environment.
Staffing and Workforce Management
- Ensure adequate staffing levels according to schedules and operational requirements.
- Support compliance with company labour policies and legislation.
- Assist with employee scheduling and attendance management.
Stock and Cash Management
- Manage stock and cash controls at the point of sale.
- Monitor and minimize stock shrinkage and losses.
- Enforce security measures and cash handling procedures.
- Manage returns, refunds, and related administrative processes.
Housekeeping and Administration
- Maintain high standards of housekeeping and store presentation.
- Ensure administrative duties are completed accurately and on time.
- Support compliance with company policies and operational procedures.
ClubCard and Sales Promotion
- Promote the Clicks ClubCard programme to customers.
- Drive customer participation and loyalty targets.
- Support promotional campaigns and sales initiatives.
- Contribute to achieving store performance goals.
Product Knowledge and Brand Representation
- Maintain up-to-date knowledge of products, promotions, events, and services.
- Assist customers with product-related enquiries.
- Promote health and beauty products effectively.
- Support the company’s vision and values through daily interactions.
Minimum Requirements
Educational Requirements
Essential
- Grade 12 (Matric).
Desirable
- Mathematics (50%) and English (50%) at Grade 12 level.
- Relevant Retail or Business Management qualification (for external applicants).
Experience Requirements
Essential
- Minimum 1 year experience in a customer-facing role.
- Experience supervising or overseeing employees in a retail or FMCG environment.
- Numeracy and stock management experience.
Required Knowledge
- Financial management principles.
- Retail and FMCG operations.
- Merchandising and promotional principles.
- Stock, cost, risk, and compliance management.
- Customer service excellence.
- Labour legislation and industrial relations practices.
- Competency-based interviewing.
- Retail security and loss prevention procedures.
Required Skills
- Leadership and supervisory skills.
- Customer service and relationship-building skills.
- Planning and organizational skills.
- Problem-solving and decision-making abilities.
- Strong communication skills.
- Computer literacy.
- Numeracy and cash-handling skills.
- Ability to work under pressure.
- Results-oriented approach.
Core Competencies
Essential Competencies
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Relating and Networking
- Following Instructions and Procedures
- Working with People
- Analysing
- Planning and Organising
- Coping with Pressures and Setbacks