Store Manager- Clicks Group x1
Job Details
- Position: Store Manager
- Company: Clicks Group
- Reference Number: click_025463
- Location: Senekal, Free State, South Africa
- Industry: Wholesale & Retail Trade
- Job Category: Retail Operations
- Employment Type: Permanent
- Remuneration: Market Related
- Employment Equity Position: Yes
- Application Closing Date: 29 June 2026
Job Description
The Store Manager is responsible for leading and directing all store operations to ensure the achievement of sales, profit, customer service, and compliance targets. The role focuses on driving business performance, managing employees, maintaining operational excellence, and delivering an exceptional customer experience.
The successful candidate will oversee all aspects of store operations, including financial management, inventory control, merchandising, workforce planning, customer service, stakeholder relationships, and team development while ensuring alignment with the Clicks brand and company values.
Key Responsibilities
Financial and Sales Performance Management
- Drive and maximize store sales and profitability.
- Monitor daily, weekly, and monthly sales targets.
- Analyze financial performance and take corrective action where necessary.
- Manage budgets, expenses, profit margins, and operational costs.
- Ensure achievement of financial and business objectives.
Store Operations Management
- Oversee all day-to-day store operations.
- Ensure effective stock management and inventory control.
- Manage shrinkage, risk, and compliance processes.
- Maintain high standards of housekeeping and store presentation.
- Ensure operational efficiency across all departments.
Visual Merchandising and Brand Standards
- Manage the execution of visual merchandising strategies.
- Ensure promotional displays meet company standards.
- Maintain the store’s appearance in line with the Clicks brand image.
- Monitor product presentation and merchandising effectiveness.
People Leadership and Workforce Management
- Recruit, lead, coach, and develop employees.
- Build and maintain a high-performing team culture.
- Manage employee performance and development plans.
- Ensure succession planning and talent development.
- Promote employee engagement and retention.
Staff Scheduling and Labour Management
- Ensure staffing levels align with business requirements.
- Manage work schedules according to labour policies and operational needs.
- Monitor attendance and workforce productivity.
- Ensure compliance with labour legislation and company procedures.
Administration and Compliance
- Oversee all administrative functions within the store.
- Ensure employee records and attendance documentation are maintained.
- Submit required HR documentation accurately and on time.
- Ensure compliance with company policies and regulatory requirements.
Customer Service and Loyalty Management
- Lead customer service initiatives that enhance the customer experience.
- Drive customer loyalty and ClubCard participation targets.
- Address customer concerns and implement service improvements.
- Foster a customer-centric culture throughout the store.
Stakeholder Relationship Management
- Build and maintain relationships with:
- Centre Managers
- Suppliers
- Distribution Centres (DCs)
- Internal stakeholders
- Identify opportunities to improve store performance and business outcomes.
- Ensure effective collaboration with external and internal partners.
Market and Competitor Analysis
- Monitor customer trends, demographics, and buying behaviours.
- Analyze local market conditions and competitor activities.
- Identify growth opportunities and implement strategies to improve competitiveness.
Cross-Functional Team Integration
- Promote collaboration between store, pharmacy, and clinic teams.
- Ensure alignment of objectives across all business units within the store.
- Support integrated service delivery to customers.
Business Culture and Leadership
- Foster a high-performance culture.
- Drive employee engagement, customer satisfaction, and shareholder value.
- Promote and uphold Clicks’ vision, mission, and values.
- Lead by example and inspire excellence across the organization.
Minimum Requirements
Education
Essential
- Grade 12 (Matric) with:
- Mathematics (minimum 50%)
- English (minimum 50%)
Essential
- Bachelor’s Degree or Diploma in:
- Retail Management
- Financial Management
- Pharmacy
- Related field
(Applicable to external applicants.)
Experience
Essential
- Minimum 5 years’ experience in a Store Management role within a retail or FMCG environment.
- Experience managing a store with an annual turnover of at least R50 million.
- Extensive people management experience leading a large and diverse workforce.
- Strong financial management experience, including:
- Budget management
- Profit and loss analysis
- Financial ratio analysis
- Cost control
Required Knowledge
- Financial management principles.
- Retail and FMCG operations.
- Merchandising and promotional strategies.
- Stock, cost, risk, and compliance management.
- Customer service excellence.
- Labour legislation and Industrial Relations (IR) practices.
- Competency-based interviewing and recruitment processes.
Required Skills
- Strong leadership and people management skills.
- Financial analysis and business management skills.
- Strategic planning and organizational abilities.
- Problem-solving and decision-making capabilities.
- Excellent communication and interpersonal skills.
- Customer relationship management.
- Computer literacy.
- Commercial awareness and business acumen.
- Ability to manage multiple priorities in a fast-paced retail environment.
Core Competencies
Essential Competencies
- Leading and Supervising
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
Desirable Competencies
- Entrepreneurial and Commercial Thinking
- Deciding and Initiating Action
- Working with People
- Analysing
- Coping with Pressures and Setbacks