Store Manager – Clicks Woodland Hills
- Company: Clicks Group
- Location: Bloemfontein, Free State
- Industry: FMCG & Supply Management
- Job Category: FMCG, Retail, Wholesale and Supply Chain
- Contract: Permanent
- Remuneration: Market Related
- Employment Equity: Yes
- Listing Reference: click_026048
- Closing Date: 20 August 2026
Job Overview
Clicks Group is looking for an experienced and results-driven Store Manager to lead the team at Clicks Woodland Hills in Bloemfontein.
The successful candidate will be responsible for ensuring the efficient operation of the store, driving sales and profitability, managing employees, maintaining compliance and delivering exceptional customer service. The Store Manager will report directly to the Area Manager.
Key Responsibilities
- Drive and maximise store sales and financial performance.
- Monitor daily, weekly and monthly sales targets and take corrective action where necessary.
- Manage store expenses, stock, shrinkage, housekeeping and administration.
- Ensure effective implementation of visual merchandising and promotional standards.
- Recruit, lead, manage and develop competent and motivated employees.
- Prepare staff schedules in line with labour policies and operational requirements.
- Ensure employee attendance and HR records are accurately maintained.
- Implement customer service initiatives that enhance customer experience and loyalty.
- Drive ClubCard participation and customer engagement.
- Build strong relationships with centre managers, suppliers and distribution centres.
- Monitor customer trends, demographics and competitor activity to identify opportunities.
- Promote effective collaboration between the store, pharmacy and clinic teams.
- Foster a high-performance culture focused on employee engagement, customer satisfaction and business results.
- Uphold and promote Clicks Group’s values and vision of being the customer’s first-choice health and beauty retailer.
Minimum Requirements
- Grade 12 with Mathematics and English at 50% or higher.
- Bachelor’s degree or diploma in Retail Management, Finance Management, Pharmacy or a related field for external applicants.
- Minimum 2 years’ experience in a store management position within a retail/FMCG environment, or successful completion of the Clicks Trainee Store Management Programme.
- Experience in financial management, including budgets, profit and loss statements and financial ratios.
Required Skills & Knowledge
- Strong understanding of financial management principles.
- Solid retail/FMCG experience.
- Knowledge of merchandising and promotional principles.
- Stock, cost, risk and compliance management.
- Customer service excellence.
- Knowledge of labour legislation and employee relations.
- Competency-based interviewing.
- Strong managerial and leadership skills.
- Results and target driven.
- Planning and organisational skills.
- Problem-solving abilities.
- Strong customer orientation.
- Good communication skills.
- Computer literacy.
- Strong financial acumen.
Essential Competencies
- Leading and Supervising
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Entrepreneurial and Commercial Thinking
- Deciding and Initiating Action
- Working with People
- Analysing
- Coping with Pressures and Setbacks