Assistant Store Manager- Clicks Group x1
Job Details
- Position: Assistant Store Manager
- Company: Clicks Group
- Location: Senekal, Free State, South Africa
- Industry: Wholesale & Retail Trade
- Job Category: FMCG, Retail, Wholesale & Supply Chain
- Employment Type: Permanent
- Remuneration: Market Related
- Employment Equity Position: Yes
- Application Closing Date: 29 June 2026
Job Description
The Assistant Store Manager is responsible for supporting the Store Manager in the efficient day-to-day operation of the store. The role focuses on driving sales, improving customer loyalty, ensuring operational excellence, managing staff performance, controlling costs, and maintaining company standards.
The successful candidate will help lead the store team to achieve sales, profit, compliance, and customer service objectives while ensuring the store delivers an exceptional shopping experience.
Key Responsibilities
Sales and Financial Performance
- Support the achievement of sales and profit targets.
- Drive promotional campaigns and sales initiatives.
- Maximize revenue through cross-selling and up-selling opportunities.
- Monitor store performance and contribute to achieving financial goals.
- Support financial management activities, including budgets and profitability.
Store Operations Management
- Ensure efficient execution of daily store operations.
- Monitor and control operational expenses.
- Oversee stock management and inventory control.
- Assist with shrinkage prevention and risk management.
- Ensure store administration processes are completed accurately.
Visual Merchandising
- Implement and maintain visual merchandising standards.
- Ensure promotional displays are correctly executed.
- Maintain the store’s appearance in line with brand standards.
- Support product presentation and merchandising initiatives.
Team Leadership and Staff Management
- Support and motivate employees to achieve performance targets.
- Provide guidance, coaching, and supervision to team members.
- Assist in managing the store in the absence of the Store Manager.
- Promote a positive and productive work environment.
Workforce Planning
- Assist in preparing staff schedules and rosters.
- Ensure appropriate staffing levels across departments.
- Support compliance with labour policies and procedures.
- Help manage attendance and workforce productivity.
Customer Service Excellence
- Deliver exceptional customer service standards.
- Drive customer loyalty and participation in loyalty programmes.
- Resolve customer concerns professionally and efficiently.
- Promote a customer-focused culture throughout the store.
Administrative Responsibilities
- Complete store administration accurately and on time.
- Ensure employee records and attendance documentation are maintained.
- Submit required reports and documentation to Human Resources.
- Support compliance with company policies and procedures.
Brand and Compliance Management
- Uphold and promote the company’s values and culture.
- Ensure compliance with operational, legal, and company requirements.
- Support initiatives that strengthen the brand’s market position.
- Contribute to maintaining a safe and compliant store environment.
Minimum Requirements
Education
Essential
- Grade 12 (Matric) with:
- Mathematics (minimum 50%)
- English (minimum 50%)
- Relevant Retail or Business Management qualification (for external applicants).
Desirable
- Degree in Retail Management, Business Management, or a related field.
Experience
Essential
- Minimum 1 year experience in an Assistant Store Management role within a retail or FMCG environment.
OR
- Successful completion of the Clicks Trainee Store Management Programme.
Essential
- Financial management experience, including:
- Budget management
- Profit and loss statements
- Financial ratios and performance analysis
Knowledge Requirements
- Financial management principles.
- Retail and FMCG operations.
- Merchandising and promotional practices.
- Stock control and inventory management.
- Cost, risk, and compliance management.
- Customer service excellence.
- Labour legislation and industrial relations practices.
- People management principles.
- Competency-based interviewing and recruitment processes.
Required Skills
- Leadership and supervisory skills.
- Financial and commercial awareness.
- Strong planning and organizational skills.
- Problem-solving and decision-making abilities.
- Customer service orientation.
- Effective communication skills.
- Numerical and analytical skills.
- Computer literacy.
- Ability to work in a fast-paced retail environment.
- Results-driven mindset.
Core Competencies
Essential Competencies
- Following Instructions and Procedures
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Working with People
- Analysing
- Leading and Supervising
- Entrepreneurial and Commercial Thinking
- Coping with Pressures and Setbacks