Floor Supervisor- TFG – Totalsports x1
Job Details
- Job Title: Floor Supervisor (40hr)
- Company: TFG – Totalsports
- Location: Goldfields Mall, Welkom, Free State
- Job Type: Full-time
- Work Arrangement: On-site
- Job Category: Stores
- Job ID: 14430
- Posted: 25 August 2026
- Closing Date: 31 August 2026
- Salary: Not specified
Job Description
Totalsports is looking for a Floor Supervisor to support the store management team and lead the store team towards achieving operational and sales excellence. The successful candidate will be responsible for creating a customer-focused environment, motivating employees, driving store KPIs and ensuring that customers receive outstanding service.
The ideal candidate should have strong retail and leadership experience, excellent communication skills and a passion for sports, fitness and delivering high-performance results.
Responsibilities
- Support the store management team by providing effective leadership.
- Ensure the team delivers operational excellence through a customer-centric approach.
- Motivate and build commitment within the store team.
- Allocate time effectively and manage multiple priorities.
- Assist with merchandise management and visual merchandising principles.
- Drive store performance through key KPIs such as:
- Turnover
- Rewards
- New accounts
- Visual merchandising
- Ensure customer satisfaction by implementing the company’s customer service strategy.
- Manage and support the sales process.
- Contribute to strategic sales planning.
- Manage customer value and relationships.
- Navigate and resolve customer challenges.
- Build strong relationships with customers and colleagues.
- Take initiative and make timely decisions.
- Support innovation and the use of digital and technology applications.
- Create a positive environment where employees are motivated to perform at their best.
- Provide and receive feedback to improve individual and team performance.
- Maintain strong organisational and planning standards.
Requirements
Qualification
- Matric certificate.
Experience
- Minimum 3 years’ retail experience.
- Minimum 1 year of store leadership experience.
Skills & Competencies
- Strong leadership and interpersonal skills.
- Excellent verbal and written communication skills.
- Strong organisational and planning skills.
- Ability to work independently.
- Ability to take initiative.
- High level of attention to detail.
- Ability to multitask in a fast-paced environment.
- High sense of urgency.
- Ability to adapt to different customers and situations.
- Ability to work flexible hours according to business requirements.
- Strategic sales planning skills.
- Sales process management.
- Customer value management.
- Strong customer service skills.
Key Attributes
The ideal candidate should be energetic, motivated and enthusiastic, with the ability to take on new challenges. They should be customer-focused, able to build strong relationships, make sound decisions and contribute to a high-performance team.