Supervisor – Fidelity Services Group x1
Position Information
- Job Title: Supervisor (Grade B)
- Company: Fidelity Services Group
- Department: Fidelity Security Services
- Employment Type: Permanent
- Location: Bloemfontein, Free State
- Experience Level: Mid-Senior
- Industry: Security and Investigations
- Functional Area: Security Operations
- Reporting To: Site Manager
- Posted Date: 8 July 2026
- Closing Date: 22 July 2026
Job Purpose
Fidelity Services Group is seeking a Grade B Supervisor to oversee the daily operations of security personnel in Bloemfontein. The successful candidate will supervise security staff, ensure compliance with company policies and client requirements, maintain service quality, and report on operational activities and incidents.
Key Responsibilities
Security Operations
- Supervise and manage a team of security officers and mobile personnel.
- Ensure all employees comply with company policies and procedures.
- Conduct regular site inspections to monitor service quality and safety standards.
- Ensure all security officers meet contractual client requirements.
- Monitor service delivery and recommend improvements where necessary.
- Maintain positive relationships with clients regarding security services.
Staff Supervision
- Manage the day-to-day performance of security staff.
- Provide guidance, coaching, and performance feedback.
- Ensure HR-related matters are addressed promptly.
- Monitor employee attendance, work hours, and project completion.
Reporting and Administration
- Investigate security incidents.
- Prepare and submit weekly and monthly incident reports to management.
- Maintain accurate operational and attendance records.
- Report on project progress and operational performance.
Minimum Requirements
Applicants must have:
- Grade 11 or Grade 12 (Matric).
- Valid PSIRA Grade B Registration and Accreditation.
- At least three (3) years’ experience in the security industry.
- Ability to write reports and incident reports.
- Numerical literacy.
- Clear criminal record.
- Willingness to work shifts.
- Valid Code 8 or Code 10 driver’s licence.
- Valid Professional Driving Permit (PDP).
- Firearm competency certificates for:
- Handgun
- Shotgun
- Rifle
- Fluency in English (spoken and written).
Required Competencies
Technical Skills
- Security operations supervision.
- Incident investigation and reporting.
- Quality assurance and site inspections.
- Client service management.
- Staff supervision and administration.
Personal Attributes
- Ability to meet strict deadlines.
- Friendly and professional attitude.
- Strong attention to detail.
- Methodical and organised work approach.
- Ability to work independently and under pressure.
- Professional communication with employees and clients at all levels.
Core Competencies
- Leadership skills.
- Strong planning and organisational abilities.
- Excellent interpersonal skills.
- Good verbal and written communication skills.
- Decision-making and problem-solving abilities.