Senior Administrative Officer (X2 Posts)
Job Details
- Job title: Senior Administrative Officer (X2 Posts)
- Senior ECD Data/Administration Support Officer
- Reference Number: PS4/2026/05
- Salary: R413,001 – R486,501 per annum (Salary Level 8)
- Centre: EMIS Sub-Directorate, Bloemfontein
- Number of Posts: 2
Main Purpose of the Position
To provide data administration, system support, user training, and technical assistance for the implementation and effective use of the eCares system across districts and Early Childhood Development (ECD) service providers. The role focuses on improving data quality, supporting system users, and strengthening ECD information management processes to support planning, monitoring, and funding decisions.
Key Responsibilities
1. User Support and System Administration
- Provide first-line support to district officials and ECD service providers.
- Assist users with:
- System navigation
- Data capturing
- Document uploads
- Enrolment updates
- Password and access issues
- General troubleshooting
- Monitor system usage and identify user support needs.
- Escalate unresolved technical issues to provincial or national support teams.
2. Training and Capacity Building
- Facilitate training sessions on the eCares system.
- Provide practical coaching and mentoring to users.
- Develop user confidence and improve system adoption.
- Assist with training materials and user guides.
- Support change management and system implementation initiatives.
3. Data Management and Quality Assurance
- Verify and maintain ECD information within the system.
- Monitor the completeness and accuracy of submitted data.
- Identify and correct data quality issues.
- Ensure timely capturing and updating of records.
- Support compliance with data management standards.
4. Data Analysis and Reporting
- Conduct intermediate-level data analysis.
- Identify:
- Trends
- Data gaps
- Inconsistencies
- Performance indicators
- Compile reports to support:
- Operational planning
- Monitoring and evaluation
- Funding processes
- Decision-making
- Present findings clearly to management and stakeholders.
5. Stakeholder Support and Communication
- Engage with district officials and ECD centres.
- Provide guidance on system requirements and procedures.
- Communicate technical information in a user-friendly manner.
- Build positive working relationships with stakeholders.
6. Continuous Improvement
- Gather feedback from users regarding system performance and training needs.
- Recommend improvements to support and training approaches.
- Promote effective data use and accountability practices within ECD programmes.
- Contribute to improved system implementation and service delivery outcomes.
7. Provincial Support and Field Visits
- Travel to districts when required.
- Conduct on-site support visits to ECD centres and district offices.
- Monitor system implementation and provide practical assistance.
- Support provincial rollout activities and user engagement initiatives.
Minimum Requirements
Educational Qualification
Applicants must possess a relevant post-school qualification in one of the following fields:
- Information Systems
- Education
- Data Analysis
- Public Administration
- Information Management
- Business Information Systems
- Management Information Systems
- Statistics
- Computer Science
- Or another related field
Knowledge and Experience
Candidates should demonstrate:
Information Systems Experience
- Practical experience working with information systems and databases.
- Experience supporting system implementation and user adoption.
- Knowledge of data management processes and procedures.
Training and User Support Experience
- Experience facilitating training and coaching users.
- Experience providing technical support and troubleshooting assistance.
- Exposure to system rollout projects is advantageous.
Data Management Experience
- Experience with:
- Data capturing
- Data verification
- Data quality control
- Data reporting
- Ability to identify data discrepancies and quality concerns.
Education or ECD Sector Exposure (Advantageous)
- Experience working within:
- Early Childhood Development (ECD)
- Education administration
- Government information systems
- Public sector programmes
Required Technical Skills
Computer Skills
- Advanced computer literacy.
- Proficiency in:
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Experience using:
- Online systems
- Databases
- Data-entry platforms
- Information management systems
Data Analysis Skills
- Intermediate data analysis capability.
- Ability to:
- Analyse datasets
- Identify trends
- Detect anomalies
- Generate reports
- Interpret findings accurately
Reporting Skills
- Report compilation and presentation.
- Data summarisation and interpretation.
- Ability to communicate findings clearly and accurately.
Essential Competencies
Analytical and Problem-Solving Skills
- Strong analytical thinking.
- Ability to diagnose and resolve user and data-related issues.
- Attention to detail.
- Critical thinking and decision-making abilities.
Communication Skills
- Excellent verbal communication skills.
- Strong written communication abilities.
- Ability to explain technical concepts to non-technical users.
- Effective stakeholder engagement skills.
Training and Facilitation Skills
- Presentation and facilitation abilities.
- Coaching and mentoring skills.
- Ability to transfer knowledge effectively.
Organisational Skills
- Planning and coordination skills.
- Time management abilities.
- Ability to manage multiple priorities simultaneously.
Interpersonal Skills
- Teamwork and collaboration.
- Customer service orientation.
- Relationship-building skills.
- Professionalism and integrity.
Additional Requirements
- Willingness to travel throughout the province.
- Ability to provide on-site support to district offices and ECD service providers.
- Ability to work independently and within a team environment.
- Commitment to improving data quality and service delivery.