CRM Customer Data Officer – VKB Group
- Company: VKB Group
- Department: Marketing and Communication
- Location: Bloemfontein, Free State
- Posted: 20 July 2026
- Closing Date: 22 July 2026
Company Overview
VKB Group is an agricultural company supporting farmers and producing straight-from-the-farm foods for consumers. The group operates across the agricultural and food supply chain through brands including VKB, GWK and NTK.
Job Overview
The CRM Customer Data Officer will be responsible for maintaining accurate, complete and compliant customer information within the company’s CRM platform.
The successful candidate will support marketing and client services by ensuring high-quality customer data, resolving data issues, maintaining data standards and supporting effective customer engagement.
Key Responsibilities
- Maintain and update customer account records in the CRM system.
- Ensure customer data is accurate, complete and consistent.
- Identify and resolve duplicate, outdated or incorrect records.
- Identify and escalate missing information and data-related issues.
- Validate and process data change requests.
- Review and process new account creation requests.
- Process account amendments, including changes to account names, contacts and trading status.
- Manage account hierarchies and parenting adjustments.
- Work across multiple internal systems to maintain a reliable source of customer information.
- Ensure CRM data practices comply with POPIA and relevant data protection regulations.
- Implement and enforce data entry standards and protocols.
- Collaborate with IT teams and CRM vendors on system updates, integrations and troubleshooting.
- Train internal teams on CRM data standards and best practices.
- Provide support for data-related queries and issues.
Minimum Requirements
- NQF Level 4 certificate in data handling, administration or a related field.
- At least 3 years’ related experience.
- At least 2 years’ experience in the agricultural industry.
- Proficiency in Microsoft Office and Microsoft 365.
- Advanced Excel proficiency is required.
Advantageous Experience
- Experience with CRM systems, particularly Microsoft Dynamics.
- Experience with marketing automation tools and CRM software.
- Knowledge of process improvement methodologies.
Key Skills and Competencies
- Strong data entry and administrative skills.
- Excellent attention to detail and accuracy.
- Ability to manage process-driven tasks consistently.
- Strong organisational and time-management skills.
- Ability to manage multiple priorities.
- Strong verbal and written communication skills.
- Ability to communicate effectively with internal and external stakeholders.
- Customer-focused and team-oriented.
- Self-motivated, reliable and able to work independently.
- Strong sense of ownership, responsibility and urgency.
What the Company Offers
- Competitive salary and benefits package.
- Professional development and growth opportunities.
- Opportunity to work with a talented and passionate team.
- Dynamic and inclusive work environment.