Assistant Store Manager- Totalsports x1
Job Details
- Job Title: Assistant Store Manager
- Company/Brand: Totalsports
- Location: Loch Logan, Bloemfontein
- Job Type: Full-Time
- Job Category: Retail / Store Operations
- Closing Date: 21 April 2026
- Job ID: 12337
Job Description
This role is designed for a commercially driven retail professional who can support the Store Manager in driving sales growth, customer experience, and store performance.
You will play a key role in:
- Increasing store sales and profitability
- Managing staff and daily operations
- Delivering excellent customer service
- Supporting omni-channel retail (in-store + online)
Key Responsibilities
1. Sales & Store Performance
- Drive overall store sales and meet targets
- Increase new customer accounts
- Promote value-added services (insurance, subscriptions)
2. Customer Service Excellence
- Deliver a high-quality customer experience
- Build customer loyalty and satisfaction
- Handle customer queries and challenges professionally
3. Visual Merchandising
- Maintain strong in-store visual standards
- Ensure displays align with brand guidelines
- Create an appealing shopping environment
4. Omni-Channel
- Support Bash online shopping operations in-store
- Assist with order fulfilment and customer support
- Promote online shopping to customers
5. Leadership & Team Management
- Support the Store Manager in:
- Staff supervision
- Coaching and development
- Daily store operations
- Motivate and manage team performance
6. Sales Process & Customer Engagement
- Initiate sales conversations
- Understand customer needs and buying behavior
- Handle objections and close sales effectively
Minimum Requirements
- Previous retail supervisory or management experience (preferred)
- Strong leadership and team management skills
- Good communication and customer service skills
- Ability to:
- Work under pressure
- Meet sales targets
Key Skills
- Customer service & relationship building
- Sales and negotiation
- Planning and organizing
- Strategic sales thinking
- Digital customer engagement
- Problem-solving and adaptability
Key Behaviours
- Action-oriented and proactive
- Strong team player and motivator
- Customer-focused mindset
- Accountable and results-driven
- Ability to build relationships
- Respect for diversity and teamwork
Ideal Candidate Profile
You’re a strong fit if you:
- Have retail experience (especially in fashion/sportswear)
- Are sales-driven and target-focused
- Enjoy leading and motivating a team
- Can balance operations + customer service + sales