Community Advisor- First National Bank x1
Job Details
- Job Title: Community Advisor
- Company: FNB (First National Bank)
- Job Type: Part-Time
- Location: Bloemfontein, Free State, South Africa
- Job Requisition ID: R52302
- Closing Date: 12 August 2026
Job Overview
FNB is looking for a customer-focused Community Advisor to join its Points of Presence (POP) team in Bloemfontein. This part-time position is ideal for individuals who are passionate about customer service and helping clients access the right banking solutions.
The successful candidate will serve as a frontline representative of FNB by providing prompt, professional service, assisting customers with their banking needs, promoting digital banking solutions, and supporting branch sales and service objectives. This role plays an important part in delivering outstanding customer experiences while contributing to business growth.
Key Responsibilities
- Welcome and assist customers in a professional and friendly manner.
- Understand customer needs and process banking requests accurately and efficiently.
- Deliver exceptional customer service in line with FNB service standards.
- Assist customers in migrating to digital banking and self-service channels.
- Identify opportunities to cross-sell suitable banking products and services.
- Support the growth of the active customer account base.
- Monitor and contribute to achieving branch sales and service targets.
- Perform accurate administrative tasks, reporting, and record-keeping.
- Verify transactions and ensure new business applications are processed within required timeframes.
- Prepare accurate sales and service reports for management.
- Ensure compliance with governance, legislative, audit, and FNB operational requirements.
- Follow FNB’s Golden Rules, policies, and procedures.
- Take responsibility for continuous learning and professional development.
Minimum Requirements
Essential Qualifications
- Grade 12 (Matric) or NQF Level 4 qualification.
Preferred Qualifications
- NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or another FAIS-recognised qualification.
Experience
- 1–3 years’ experience in customer service, client support, or customer-facing roles within the financial services industry.
Required Skills and Competencies
Successful candidates should possess:
- Excellent communication and interpersonal skills.
- Strong customer relationship-building abilities.
- Confidence in promoting digital and self-service banking solutions.
- Sales awareness with the ability to identify customer opportunities.
- Strong planning, organisation, and time-management skills.
- High attention to detail and accuracy.
- Commitment to delivering exceptional customer service.
- Ethical conduct and compliance awareness.
- Ability to work effectively as part of a team.
- Self-motivation and a willingness to learn and develop.
What FNB Offers
- A customer-facing role within the FNB Points of Presence network.
- Exposure to digital banking, customer engagement, and frontline banking operations.
- Ongoing learning and professional development opportunities.
- A collaborative and supportive team environment.
- Career growth within one of South Africa’s leading financial institutions.