Floor Supervisor- Volpes -TFG x1
Job Overview
Job Title: Floor Supervisor (40 Hours)
Company: Volpes – TFG (The Foschini Group)
Location: Bethlehem, Dihlabeng, Free State
Job Category: Stores / Retail
Employment Type: Full-Time
Work Arrangement: On-site
Job Identification: 15822
Posting Date: 02 November 2026
Closing Date: 09 November 2026
Working Hours: 40 hours per week
Job Description
Volpes, part of The Foschini Group (TFG), is looking for a motivated and experienced Floor Supervisor to join its retail team in Bethlehem, Free State.
The successful candidate will support the store management team in providing effective leadership, ensuring excellent customer service and driving store performance.
The Floor Supervisor will oversee daily floor operations, motivate employees, maintain merchandising standards and ensure that the store achieves its sales targets and key performance indicators (KPIs).
This role is ideal for an individual with retail experience, strong leadership abilities and a passion for delivering outstanding customer experiences.
Key Duties and Responsibilities
The successful candidate will be responsible for:
Supporting the store management team in providing effective leadership and guidance to store employees.
Ensuring that the team maintains operational excellence through a customer-focused approach.
Motivating employees and encouraging high levels of commitment and productivity.
Allocating time effectively and managing multiple responsibilities and priorities.
Providing input on merchandise presentation and visual merchandising principles.
Ensuring that store displays and merchandise meet company standards.
Driving store performance through key performance indicators (KPIs), including:
Store turnover and sales performance.
Customer rewards programmes.
New customer accounts.
Visual merchandising standards.
Supporting the implementation of sales strategies.
Monitoring the sales process and identifying opportunities to improve performance.
Addressing customer concerns and ensuring customer satisfaction.
Maintaining high standards of service delivery.
Ensuring that daily store operations run smoothly and efficiently.
Minimum Qualifications
Applicants must have:
– A Matric certificate (Grade 12).
Experience and Skills Required
Candidates must demonstrate the following:
A minimum of three (3) years’ retail experience.
At least one (1) year of store leadership or supervisory experience.
Strong leadership, interpersonal and communication skills.
Ability to adapt to different customers and workplace situations.
High level of flexibility and willingness to work according to business requirements.
Ability to work independently and take initiative.
Strong organisational and planning abilities.
Excellent time-management and multitasking skills.
Ability to work under pressure in a fast-paced retail environment.
Good verbal and written communication skills.
High attention to detail.
Strong customer service and relationship-management skills.
Understanding of strategic sales planning and customer value management.
Ability to manage the sales process and handle customer challenges effectively.
Required Skills
The following skills will be important for success in this position:
In-depth questioning.
Managing the sales process.
Navigating customer challenges.
Planning and organising.
Service delivery.
Verbal communication.
Customer relationship management.
Sales performance management.
Key Competencies and Behaviours
The ideal candidate should demonstrate:
Drive and Initiative: Taking on new opportunities and challenges with urgency, energy and enthusiasm.
Relationship Building: Establishing strong professional relationships within and outside the organisation.
Customer Focus: Building positive customer relationships and delivering customer-centred solutions.
Decision-Making: Making sound and timely decisions to support business operations.
Innovation: Adopting new digital tools, technologies and business practices.
Team Motivation: Creating a positive working environment that encourages employees to perform at their best.
Self-Development: Using feedback and reflection to identify strengths and areas for improvement.
Organisation: Maintaining effective planning, prioritisation and time-management practices.
Adaptability: Managing multiple tasks and responding effectively to changing business needs.
About the Company – TFG
The Foschini Group (TFG) is an internationally diversified retail group with a portfolio of 34 speciality lifestyle and apparel brands.
The organisation focuses on inspiring customers to live their best lives through exceptional retail experiences.
TFG aims to create remarkable omnichannel experiences while providing employees with opportunities for professional growth and career development across its diverse brands.
Volpes is one of the retail brands within the TFG portfolio.
Employment Equity
Preference will be given, but not limited to, candidates from designated groups in accordance with the Employment Equity Act.