Pharmacist Assistant (Qualified Post Basic – QPB) x1
Job Details
- Job Title: Pharmacist Assistant (Qualified Post Basic – QPB)
- Reference Number: click_025569
- Employer: Clicks Group
- Location: Welkom (Welkom Square)
- Employment Type: Permanent
- Industry: Pharmaceutical Sector
- Job Category: Retail Operations
- Employment Equity: Yes
- Application Closing Date: 9 July 2026
Job Purpose
The Pharmacist Assistant (Qualified Post Basic) is responsible for providing pharmaceutical care services within the legal scope of practice while supporting the day-to-day operations of the dispensary. The role focuses on prescription administration, dispensing support, patient profile management, customer service, and ensuring compliance with company Standard Operating Procedures (SOPs) and regulatory requirements.
Key Responsibilities
1. Customer Service
- Assist customers professionally and courteously.
- Maintain strict patient confidentiality.
- Respond to medication-related enquiries by telephone or other communication channels.
- Provide excellent customer service in line with company standards.
- Ensure a positive patient experience.
2. Prescription Administration
- Capture prescription (script) information accurately.
- Process prescriptions according to Standard Operating Procedures (SOPs).
- Complete prescription administration within required timelines.
- Ensure all prescription information is correctly recorded.
3. Patient Profile Management
- Maintain accurate patient profiles.
- Update patient information where required.
- Ensure complete and accurate healthcare records.
- Verify patient information before processing prescriptions.
4. Pharmaceutical Support
- Assist with general dispensing duties within the legal scope of practice.
- Support pharmacists in providing pharmaceutical care.
- Handle prescription-related administrative processes.
- Ensure compliance with dispensing procedures.
5. Chronic Medication Support
- Assist with chronic medication authorisations.
- Support the administration of chronic medicine programmes.
- Follow approved chronic authorisation procedures.
6. Query Resolution
- Handle prescription-related queries.
- Liaise with healthcare professionals when required.
- Follow up on outstanding issues.
- Resolve customer and prescription enquiries promptly.
7. Interdepartmental Liaison
- Work closely with other departments.
- Support operational requirements.
- Assist with additional administrative duties as required.
Minimum Requirements
Educational Requirements
Applicants must have:
- Further Education and Training Certificate: Pharmacist Assistance (Post Basic) (Essential).
Experience Requirements
Applicants must have:
- At least one (1) year of experience working as a Qualified Post Basic Pharmacist Assistant.
Knowledge Requirements
Candidates should demonstrate knowledge of:
- Pharmaceutical products.
- Over-the-counter (OTC) medicines.
- Pharmaceutical dispensing procedures.
- Standard Operating Procedures (SOPs).
- Chronic medication authorisation processes.
- Patient profile management.
- Customer service principles.
- Pharmacy administration.
- Relevant pharmacy legislation.
- South African Pharmacy Council (SAPC) regulations and professional standards.
Technical Skills
Applicants should possess:
- Microsoft Office proficiency.
- Computer literacy.
- Prescription capturing skills.
- Pharmacy administration skills.
- Customer service skills.
- Data capturing accuracy.
- Record management skills.
Key Competencies
The successful candidate should demonstrate:
- Excellent customer service skills.
- Strong communication skills.
- Accuracy and attention to detail.
- Teamwork.
- Integrity.
- Ethical conduct.
- Initiative.
- Adaptability.
- Time management.
- Ability to work under pressure.
- Problem-solving skills.
- Professionalism.
Language Requirements
Applicants must:
- Be bilingual, with English being one of the required languages.
Personal Attributes
The ideal candidate should be:
- Patient-focused.
- Professional.
- Reliable.
- Honest.
- Detail-oriented.
- Organised.
- Positive.
- Adaptable.
- Responsible.
- Committed to maintaining confidentiality.
Working Environment
The Pharmacist Assistant will work in a retail pharmacy environment, collaborating with:
- Pharmacists.
- Healthcare professionals.
- Customers and patients.
- Pharmacy support staff.
- Other operational departments.
The role involves both patient interaction and administrative responsibilities within a busy dispensary.