Food & Beverage Supervisor (Supervisor FB) x2
Job Details
Job Title: Food & Beverage Supervisor (Supervisor FB)
Company: Sun International
Business Unit: Windmill Casino
Location: Bloemfontein, Free State
Department: Food & Beverage – Management
Industry: Hospitality, Hotel, Catering, Leisure
Employment Type: Permanent
Number of Positions: 2
Salary: Market-related
Job Reference Number: 022
Date Posted: 8 October 2026
Job Overview
Sun International’s Windmill Casino is seeking two experienced Food & Beverage Supervisors to join its Food & Beverage team in Bloemfontein.
The successful candidates will supervise the daily operations of a designated food and beverage outlet or conference centre, ensuring excellent customer service, efficient staff performance and compliance with company standards. The role involves overseeing staff scheduling, stock control, cash-ups, food and beverage promotions, conference functions and general outlet operations.
Candidates should have a hospitality qualification, relevant food and beverage experience, strong leadership abilities and a commitment to delivering exceptional guest experiences.
Key Responsibilities
Food and Beverage Operations
Supervise the daily delivery of food and beverage services.
Ensure that service standards are consistently maintained.
Monitor food and beverage products, service offerings and pricing.
Recommend improvements to products and service delivery.
Coordinate the implementation of food and beverage promotional calendars.
Ensure staff provide guests with courteous, professional and efficient service.
Handle special guest requests, enquiries and complaints.
Conduct shift briefings, handovers and prepare shift reports.
Complete cash-ups at the end of shifts.
Staff Supervision and Management
Prepare staff schedules and allocate duties to ensure adequate operational coverage.
Monitor staff attendance, absenteeism, leave and compliance with company policies.
Ensure employees maintain appropriate personal appearance and professional conduct.
Identify staff training needs and provide on-the-job coaching.
Support employee development, performance reviews and succession planning.
Assist with onboarding and training new employees.
Supervise employee relations within the department.
Communicate with and motivate team members.
Provide resources and address obstacles affecting staff performance.
Stock and Cost Control
Manage stock and operating equipment in accordance with company standard operating procedures.
Monitor stock control processes and equipment usage.
Conduct accurate 10-day and 20-day stocktakes in line with company procedures.
Investigate stock discrepancies and variances and implement corrective action.
Report operational and stock-related variances.
Authorise expenditure within approved budget limits.
Ensure operating equipment is handled, stored and maintained correctly.
Conference and Event Management
Provide clients with suitable conference solutions, including room layouts, themes, décor, lighting and equipment.
Attend functions to ensure that service delivery meets client requirements.
Coordinate operational arrangements for conferences and special events.
Contribute to post-event evaluations and recommend improvements.
Develop innovative service ideas in line with hospitality industry trends.
Health, Safety and Maintenance
Monitor health, safety, hygiene and environmental standards.
Conduct regular inspections of front-of-house and back-of-house areas.
Ensure floors, service areas and equipment are clean, presentable and functional.
Liaise with the Technical Department to ensure maintenance schedules are followed.
Report and resolve operational, equipment and maintenance issues.
Ensure compliance with company policies and operating procedures.
Job Requirements
Educational Qualifications
– A three-year Hotel School Diploma or an equivalent national qualification at Diploma level in hospitality is required.
Experience
3–4 years of experience in the food and beverage industry.
Experience in one or more of the following areas:
Banqueting operations.
In-room dining.
Restaurant operations.
Experience supervising staff and coordinating food and beverage services is relevant to the responsibilities of the role.
Skills and Competencies
Behavioural Competencies
Information gathering and analysis.
Teamwork and cooperation.
Effective verbal communication.
Staff supervision and coordination.
Customer service and guest relations.
Employee appraisal and development.
Problem-solving and decision-making.
Technical Skills
Food and beverage costing.
Food and beverage product knowledge.
Conference and function setup requirements.
Understanding of function sheets, where applicable.
Operating equipment usage and storage.
Team planning and staff scheduling.
Stock and inventory control.
Proficiency in Microsoft Office applications.
Knowledge of MICROS and/or OPERA systems is preferred.
Additional Competencies
Strong organisational and time-management skills.
Excellent leadership and interpersonal skills.
Ability to manage competing operational priorities.
Attention to detail and cost control.
Ability to handle guest complaints professionally.
Commitment to high service, hygiene and safety standards.
Ability to motivate staff and maintain a positive working environment.
Key Performance Areas
The successful candidates will be expected to:
Maintain high food and beverage service standards.
Deliver excellent guest satisfaction and resolve complaints effectively.
Ensure efficient staff scheduling and team performance.
Maintain accurate stock records and minimise stock variances.
Control operating costs and expenditure within approved budgets.
Ensure successful execution of conferences, functions and promotional activities.
Maintain compliance with hygiene, health, safety and company operating standards.
Identify opportunities to improve service delivery and operational efficiency.
Employment Equity
Preference will be given to employees from designated groups in accordance with the Employment Equity Act, No. 55 of 1998, Sun International’s internal recruitment policy and the applicable employment equity plans.