Steward- Sun International x5
Job Details
Job Title: Steward
Company: Sun International
Business Unit: Windmill Casino
Location: Bloemfontein, Free State
Department: Food & Beverage – Management
Industry: Hotel, Catering, Hospitality, Leisure
Employment Type: Permanent
Number of Positions: 5
Salary: Market-related
Job Reference Number: 5
Date Posted: 8 October 2026
Job Overview
Sun International’s Windmill Casino is seeking five reliable and hardworking Stewards to join its Food & Beverage team in Bloemfontein.
The successful candidates will be responsible for maintaining clean, hygienic, organised and safe kitchen areas in accordance with the company’s operational standards and procedures. Duties include cleaning kitchen equipment, operating and maintaining dishwashing equipment, managing waste, monitoring cleaning supplies and supporting the kitchen team.
Candidates should be physically capable of handling operating equipment, willing to work shifts and committed to maintaining high standards of cleanliness, hygiene and customer service.
Key Responsibilities
Kitchen Cleaning and Maintenance
Ensure all food and beverage equipment is clean and in good working condition.
Clean soiled kitchen equipment, crockery, utensils and other items.
Clean, sanitise and close workstations according to established procedures.
Complete end-of-day dishwasher cleaning and maintenance.
Set up cleaning stations and ensure crockery and hollowware are stored correctly.
Record broken items and dispose of damaged equipment in designated areas.
Remove rubbish and waste from kitchen and service areas.
Identify equipment faults and report any irregularities to the appropriate supervisor.
Cleaning Supplies and Equipment Control
Check cleaning chemical levels and monitor available inventory.
Use cleaning chemicals safely and according to prescribed procedures.
Ensure operating equipment is used and stored correctly.
Follow equipment specifications and workplace safety requirements.
Help maintain adequate cleaning supplies for daily operations.
Health, Safety and Hygiene
Comply with all health, safety, hygiene and environmental regulations.
Maintain clean and sanitary kitchen facilities.
Follow Food & Beverage standard operating procedures (SOPs).
Adhere to company policies, internal controls and operational guidelines.
Maintain safe working practices when handling chemicals, equipment and waste.
Customer Service
Welcome guests warmly and treat them with courtesy and respect.
Provide professional assistance and respond appropriately to guest requests.
Inform customers about available facilities, products and current promotions.
Handle customer complaints, requests and suggestions professionally.
Resolve guest concerns within the scope of authority and escalate complex issues when necessary.
Take ownership of special requests and ensure appropriate follow-up.
Teamwork and General Duties
Provide support services to the kitchen team.
Communicate and coordinate effectively with colleagues and other departments.
Manage time and resources to complete duties efficiently.
Follow instructions and established work routines.
Report problems outside the scope of responsibility to the team leader or manager.
Assist with similar duties in alternative outlets when required by operational needs.
Job Requirements
Educational Qualifications
Applicants must meet one of the following requirements:
Grade 12 (Matric) is preferred; or
Grade 10 with at least 2 years of relevant experience as a steward.
Experience
Previous exposure to a kitchen environment and kitchen facilities is an advantage.
Relevant stewarding or kitchen cleaning experience will be beneficial.
Work Conditions
Must be able to work shifts according to operational requirements.
Must be physically capable of moving and handling operating equipment.
Must be flexible and willing to perform similar duties in different outlets when required.
Must be able to follow established procedures and work under supervision.
Skills and Competencies
Behavioural Competencies
Strong customer service orientation.
Ability to respond positively to customer feedback.
Accountability and willingness to take ownership of responsibilities.
Commitment to continuous improvement.
Honesty and transparency.
Teamwork and collaboration.
Clear communication skills.
Ability to resolve customer concerns or escalate them appropriately.
Good time management and organisational skills.
Attention to detail and commitment to cleanliness.
Technical Skills
Knowledge of operating equipment usage and storage.
Basic cleaning techniques.
Knowledge of cleaning chemicals and their safe handling.
Good verbal communication skills.
Basic computer skills.
Ability to operate cleaning and dishwashing equipment safely.
Key Performance Areas
The successful candidates will be expected to:
Maintain clean, hygienic and organised kitchen areas.
Ensure kitchen equipment and dishwashing facilities are properly cleaned and maintained.
Follow health, safety and environmental procedures.
Manage waste and broken items appropriately.
Monitor cleaning supplies and chemical levels.
Provide reliable support to kitchen operations.
Deliver courteous and professional service to guests.
Complete assigned duties accurately and on time.