Engineer – Voice/Data/Wireless Services | Vox Telecommunications
- Company: Vox Telecommunications
- Position: Engineer – Voice/Data/Wireless Services
- Location: Bloemfontein, Free State
- Employment Type: Permanent
- Experience Level: Associate
- Industry: Telecommunications
- Functional Area: Information Technology
- Posted: 13 August 2026
- Closing Date: 28 August 2026
Job Overview
Vox Telecommunications is looking for a hands-on and technically capable Engineer – Voice/Data/Wireless Services to install, configure and maintain voice, data and wireless services.
This is a field-based position that requires the successful candidate to visit customer sites, troubleshoot technical issues and ensure Vox customers receive reliable, professional service.
The role is suited to a practical and methodical IT or telecommunications professional who is comfortable working independently, solving technical problems and communicating technical information to customers.
Key Responsibilities
- Install and maintain FttH and FttB routers.
- Install and configure Wi-Fi access points.
- Install and maintain wireless equipment, including:
- Comsol
- Satellite
- Tarana
- Install, configure and support 3CX voice solutions.
- Conduct customer site surveys when required.
- Safely use power tools and ladders when mounting equipment.
- Accurately use testing equipment when commissioning and maintaining Vox products and services.
- Manage customer requirements from initial request through to resolution.
- Respond to and resolve customer queries.
- Liaise with other departments to resolve technical and customer-related issues.
- Produce accurate and professional technical reports.
- Communicate effectively with customers, colleagues and other stakeholders.
- Participate in the National Standby rotation for after-hours customer support.
- Work after hours and weekends when required.
Minimum Qualifications & Experience
- Matric / Grade 12 or N4 Electronics/IT.
- At least 2 years’ experience in VoIP installation and maintenance.
- At least 2 years’ experience in data installation and maintenance, including:
- ADSL
- MPLS
- VPN
- Firewalls
- At least 2 years’ working knowledge of GSM, VoIP, data and customer service management.
- Comfortable working at heights.
- Competent in using power tools, ladders and testing equipment.
- Valid driver’s licence.
- Willingness to travel to customer sites.
- Proficiency in:
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Strong communication skills.
- Ability to explain technical concepts to non-technical customers.
- Ability to work independently at customer sites and as part of a wider team.
Preferred Qualifications & Experience
The following will be advantageous:
- IT Certificate.
- A+ and N+ certifications.
- CCNA certification.
- MTCNA certification.
- Previous telecommunications or Internet Service Provider experience.
- Experience with Tarana, Comsol or satellite wireless platforms.
Key Skills & Competencies
- Voice and data networking
- VoIP installation and support
- Wireless networking
- Wi-Fi installation
- Router configuration
- VPN and firewall knowledge
- Network troubleshooting
- 3CX voice solutions
- Technical customer support
- Site surveying
- Equipment commissioning
- Technical reporting
- Problem-solving
- Customer service
- Communication
- Independent fieldwork
- Teamwork
- Safety awareness
Working Conditions
This is a field-based role, so the successful candidate must be comfortable travelling to customer sites and working in different environments.
The role may require:
- Working at heights.
- Using ladders and power tools.
- Travelling to customer locations.
- After-hours support.
- Weekend work when required.
- Participation in a national standby rotation.
Ideal Candidate
The ideal candidate is a practical, methodical and customer-focused technical professional who takes pride in installing reliable services and resolving problems efficiently. Strong troubleshooting abilities, telecommunications experience and the ability to communicate technical information clearly will be important for success in this role.
Closing Date
28 August 2026