Duty Manager – CCBSA- Fidelity Services Group x1
Job Details
Job Title: Duty Manager – CCBSA
Company: Fidelity Services Group (FSG)
Department: Fidelity Security Services
Industry: Security and Investigations
Job Function: Operations
Location: Bloemfontein, Free State
Employment Type: Permanent
Occupational Level: Mid-Senior
Positions Available: 1 × Grade A Duty Manager
Posted Date: 14 October 2026
Closing Date: 23 October 2026
Reporting To: CCBSA Site Manager
Salary: Not specified in the advertisement
Job Description
Fidelity Services Group is seeking a qualified and experienced Grade A Duty Manager to oversee security operations at the CCBSA site in Bloemfontein.
The successful candidate will be responsible for supervising security personnel, ensuring compliance with standard operating procedures, monitoring site security and access control, and responding effectively to incidents and emergencies.
The role requires a disciplined and dependable leader with strong people management, administrative and communication skills. The Duty Manager must ensure that security officers perform their duties efficiently, that all security posts are appropriately staffed, and that client requirements and company standards are consistently met.
Key Responsibilities
The successful candidate will be responsible for the following duties:
A. Security Operations and Supervision
Supervise, lead and support security officers while on duty.
Ensure that security personnel perform their duties according to company procedures and site requirements.
Confirm that all security posts are staffed according to the approved duty roster.
Conduct site patrols, inspections and random spot checks.
Monitor access control, CCTV operations and the performance of security officers.
Ensure compliance with Fidelity Services Group’s standard operating procedures.
Apply appropriate preventive measures to identify and address suspicious activities.
Conduct security drills and maintain awareness of security procedures among personnel.
B. Incident and Emergency Management
Respond promptly to security incidents, alarms and emergencies.
Investigate, document and report incidents according to company procedures.
Ensure accident prevention measures are implemented and incidents are reported appropriately.
Apply critical thinking and problem-solving skills when managing operational challenges.
Ensure that security officers understand emergency procedures and respond effectively when required.
C. Staff and Workforce Management
Manage the day-to-day activities of the security workforce.
Provide guidance, supervision and operational support to security officers.
Ensure that employees meet performance expectations and operational targets.
Monitor staff attendance, deployment and compliance with duty schedules.
Exercise leadership and maintain discipline among security personnel.
Work effectively under pressure while ensuring that required performance standards are achieved.
D. Administration and Reporting
Ensure all relevant security documentation is completed accurately, neatly and filed correctly.
Collect, complete and deliver posting sheets as required.
Prepare written reports relating to incidents, accidents and operational activities.
Maintain accurate records in accordance with company procedures.
Use computer applications and relevant software to support daily operations.
Ensure administrative tasks are completed within required timeframes.
E. Client Liaison and Communication
Maintain professional relationships with clients, employees and management.
Communicate operational concerns and security issues to the appropriate stakeholders.
Liaise with the CCBSA Site Manager and other relevant personnel.
Ensure client requirements are understood and addressed.
Promote effective communication and teamwork across the security operation.
Minimum Requirements
Applicants must meet the following requirements:
A Matric certificate or Grade 11.
PSIRA Grade A registration and accreditation.
At least 3 years of experience in the security industry.
Previous people management experience.
Strong administrative and client liaison skills.
Good interpersonal and communication skills.
Fluency in both Afrikaans and English.
Full computer literacy, including Microsoft Outlook, Excel, Word and WhatsApp.
Ability to learn and use additional software programmes.
Medical fitness to perform the duties associated with the position.
Willingness and ability to work shifts.
A clear criminal record.
Ability to write accurate reports and document incidents.
Willingness to undergo quarterly polygraph testing.
Required Skills and Competencies
The ideal candidate should demonstrate the following:
Leadership and supervision: Ability to manage, guide and motivate security personnel.
Critical thinking: Ability to assess situations and make sound operational decisions.
Problem-solving: Ability to address complex issues and respond to security incidents.
Self-discipline: Ability to maintain professional standards and enforce compliance.
Active listening: Ability to understand instructions, concerns and client requirements.
Social perceptiveness: Ability to recognise and respond appropriately to people’s behaviour and workplace situations.
Communication: Strong written and verbal communication skills.
Planning and organisation: Ability to coordinate staff deployment, schedules, inspections and operational duties.
Initiative: Ability to work independently and take appropriate action when necessary.
Pressure management: Ability to remain effective in demanding situations while meeting operational targets.
Firearms knowledge: Understanding of firearms and relevant security procedures.
Security procedures: Knowledge of standard operating procedures and supervisory practices.
Salary and Benefits
The salary and employee benefits are not specified in the supplied advertisement. Applicants should confirm remuneration, shift arrangements and applicable benefits with Fidelity Services Group during the recruitment process.