Customer Consultant- Dis-Chem Pharmacies Limited x1
Job Details
- Company: Dis-Chem Pharmacies Limited
- Position: Customer Consultant
- Location: Preller Square, Bloemfontein, Free State
- Division: Retail
- Job Category: Customer Service
- Employment Type: Permanent
- Experience Level: Mid-Senior
- Posted: 1 September 2026
- Closing Date: 15 September 2026
- Salary: Market Related
Job Overview
Dis-Chem Pharmacies is looking for a Customer Consultant to join its Preller Square store in Bloemfontein. The successful candidate will serve as a key point of contact for customers, providing information about products, services and the Dis-Chem Benefits Programme.
The role involves handling customer queries and complaints, maintaining accurate records, coordinating promotions and events, and ensuring customers receive professional and efficient service.
Key Responsibilities
- Capture customer information and complete documentation accurately.
- Assist customers with queries regarding products, services and benefits.
- Check card balances, reports and customer statements.
- Manage promotional materials, application forms, gift items and other Benefits Programme resources.
- Maintain accurate transaction records and reporting.
- Manage stock control and minimise shrinkage.
- Process checkpoint reversals and verify manual points allocations.
- Escalate customer compliments, complaints and product-sourcing requests.
- Record and manage customer feedback through the customer service diary.
- Respond to written and email customer queries.
- Keep management and relevant employees informed about the Benefits Programme.
- Maintain professional telephone etiquette.
- Recruit and accurately capture new customers.
- Coordinate in-store events and promotions.
- Act as the central contact point for general customer queries, complaints and compliments.
- Refer customers to the relevant departments when necessary.
- Ensure Benefits Programme and promotional signage is visible and up to date.
- Provide training on the Benefits Programme to store departments.
- Monitor and support the implementation of training.
- Follow all Dis-Chem policies, SOPs and health and safety requirements.
Minimum Requirements
Essential:
- Grade 12 / Matric.
- At least 60% in English, Afrikaans and Maths Literacy.
- Minimum 1 year’s experience in administration or public relations.
- Strong communication and customer-interaction skills.
- Computer literacy, including MS Office.
- Willingness and ability to work retail hours.
Advantageous:
- Administration, Customer Service or Public Relations qualification.
- Knowledge of a third additional language.
- SAP experience.
Skills & Competencies
Candidates should have:
- Strong customer-relations administration skills.
- Excellent English and Afrikaans communication skills.
- Exceptional communication and active-listening abilities.
- Strong problem-solving and analytical skills.
- Patience and professionalism.
- Honesty and trustworthiness.
- Good time-management skills.
- Ability to lead by example.
Additional advantages:
- Relevant administration course.
- Knowledge of the POPI Act and Consumer Protection Act.
- Third additional language.
Special Conditions
Applicants must:
- Be willing and able to work retail hours.
- Have a valid driver’s licence and own reliable transport for meetings and training.
- Be a South African citizen.
- Have clear credit and criminal records.
Remuneration & Benefits
- Market-related salary.
- Medical aid.
- Provident fund.
- Staff account.
How to Apply
Closing Date: 15 September 2026